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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247983 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    I
    isabelak97489382
    Participant
    February 19, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
    0 address: 0x1103e9e3d base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x00000001103e9e79 Adobe Photoshop 2021 + 146632313'
    1 address: 0x10e1fbe6e base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010e1fbe6e Adobe Photoshop 2021 + 111054446'
    2 address: 0x10e1fc0f1 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010e1fc0f1 Adobe Photoshop 2021 + 111055089'
    3 address: 0x10e043f93 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010e043f93 Adobe Photoshop 2021 + 109252499'
    4 address: 0x10e043f69 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010e043f69 Adobe Photoshop 2021 + 109252457'
    5 address: 0x10e043f59 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010e043f59 Adobe Photoshop 2021 + 109252441'
    6 address: 0x10e043f49 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010e043f49 Adobe Photoshop 2021 + 109252425'
    7 address: 0x10e043f0d base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010e043f0d Adobe Photoshop 2021 + 109252365'
    8 address: 0x10e1f967b base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010e1f967b Adobe Photoshop 2021 + 111044219'
    9 address: 0x10e1f7395 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010e1f7395 Adobe Photoshop 2021 + 111035285'
    10 address: 0x10e1f4cf5 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010e1f4cf5 Adobe Photoshop 2021 + 111025397'
    11 address: 0x10e1dd568 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010e1dd568 Adobe Photoshop 2021 + 110929256'
    12 address: 0x10e1dd674 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010e1dd674 Adobe Photoshop 2021 + 110929524'
    13 address: 0x10e0b72ce base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010e0b72ce Adobe Photoshop 2021 + 109724366'
    14 address: 0x163f17aa5 base: 0x163ebf000 module name: 'Spaces' symbol info: '14 Spaces 0x0000000163f17aa5 PluginMain + 127797'
    15 address: 0x7fff231c8f1e base: 0x7fff22d2a000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff231c8f1e -[NSApplication _handleEvent:] + 65'
    16 address: 0x7fff22d596af base: 0x7fff22d2a000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22d596af -[NSApplication run] + 623'
    17 address: 0x10e0b7eb2 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x000000010e0b7eb2 Adobe Photoshop 2021 + 109727410'
    18 address: 0x10e0ba15d base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x000000010e0ba15d Adobe Photoshop 2021 + 109736285'
    19 address: 0x10e1dde4c base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010e1dde4c Adobe Photoshop 2021 + 110931532'
    20 address: 0x10df93ccb base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010df93ccb Adobe Photoshop 2021 + 108530891'
    21 address: 0x107816259 base: 0x107813000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x0000000107816259 Adobe Photoshop 2021 + 12889'
    22 address: 0x7fff2046d621 base: 0x7fff20458000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff2046d621 start + 1'

     

    bethd24235659
    bethd24235659
    Participant
    February 18, 2021
    Photoshop Error information
    Code: -20
    Text: because of a program error
    Message: Could not save “_BDP1542-Edit-Edit.tif” because of a program error.
    Stack:
    Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
    0 address: 0x11496be3d base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x000000011496be79 Adobe Photoshop 2021 + 146632313'
    1 address: 0x11277de6e base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000011277de6e Adobe Photoshop 2021 + 111054446'
    2 address: 0x11277e204 base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000011277e204 Adobe Photoshop 2021 + 111055364'
    3 address: 0x1113bb136 base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x00000001113bb136 Adobe Photoshop 2021 + 90333494'
    4 address: 0x10fbf5a7d base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x000000010fbf5a7d Adobe Photoshop 2021 + 65407613'
    5 address: 0x112776cf5 base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x0000000112776cf5 Adobe Photoshop 2021 + 111025397'
    6 address: 0x11275f568 base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x000000011275f568 Adobe Photoshop 2021 + 110929256'
    7 address: 0x11275f674 base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x000000011275f674 Adobe Photoshop 2021 + 110929524'
    8 address: 0x1126392ce base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x00000001126392ce Adobe Photoshop 2021 + 109724366'
    9 address: 0x161b0baa5 base: 0x161ab3000 module name: 'Spaces' symbol info: '9   Spaces                              0x0000000161b0baa5 PluginMain + 127797'
    10 address: 0x7fff230d636e base: 0x7fff22c37000 module name: 'AppKit' symbol info: '10  AppKit                              0x00007fff230d636e -[NSApplication _handleEvent:] + 65'
    11 address: 0x7fff22c66b2f base: 0x7fff22c37000 module name: 'AppKit' symbol info: '11  AppKit                              0x00007fff22c66b2f -[NSApplication run] + 623'
    12 address: 0x112639eb2 base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x0000000112639eb2 Adobe Photoshop 2021 + 109727410'
    13 address: 0x11263c15d base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x000000011263c15d Adobe Photoshop 2021 + 109736285'
    14 address: 0x11275fe4c base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '14  Adobe Photoshop 2021                0x000000011275fe4c Adobe Photoshop 2021 + 110931532'
    15 address: 0x112515ccb base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '15  Adobe Photoshop 2021                0x0000000112515ccb Adobe Photoshop 2021 + 108530891'
    16 address: 0x10bd98259 base: 0x10bd95000 module name: 'Adobe Photoshop 2021' symbol info: '16  Adobe Photoshop 2021                0x000000010bd98259 Adobe Photoshop 2021 + 12889'
    17 address: 0x7fff2037d621 base: 0x7fff20368000 module name: 'libdyld.dylib' symbol info: '17  libdyld.dylib                       0x00007fff2037d621 start + 1'
    18 address: 0x1 module name: '<unknown module>' symbol info: '18  ???                                 0x0000000000000001 0x0 + 1'
     
    D
    David Crowther
    Participant
    February 19, 2021

    Program Error: "Could not save file "_____" because of a program error"

     

    Photoshop Error information
    Code: -20
    Text: because of a program error
    Message: Could not save “Product Images2.psd” because of a program error.
    Stack:
    Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
    0 address: 0x11064be3d base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000011064be79 Adobe Photoshop 2021 + 146632313'
    1 address: 0x10e45de6e base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010e45de6e Adobe Photoshop 2021 + 111054446'
    2 address: 0x10e45e204 base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010e45e204 Adobe Photoshop 2021 + 111055364'
    3 address: 0x10d09b136 base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010d09b136 Adobe Photoshop 2021 + 90333494'
    4 address: 0x10b8d5a7d base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010b8d5a7d Adobe Photoshop 2021 + 65407613'
    5 address: 0x10e456cf5 base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010e456cf5 Adobe Photoshop 2021 + 111025397'
    6 address: 0x10e43f568 base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010e43f568 Adobe Photoshop 2021 + 110929256'
    7 address: 0x10e43f674 base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010e43f674 Adobe Photoshop 2021 + 110929524'
    8 address: 0x10e3192ce base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010e3192ce Adobe Photoshop 2021 + 109724366'
    9 address: 0x1641e5aa5 base: 0x16418d000 module name: 'Spaces' symbol info: '9 Spaces 0x00000001641e5aa5 PluginMain + 127797'
    10 address: 0x7fff231cff1e base: 0x7fff22d31000 module name: 'AppKit' symbol info: '10 AppKit 0x00007fff231cff1e -[NSApplication _handleEvent:] + 65'
    11 address: 0x7fff22d606af base: 0x7fff22d31000 module name: 'AppKit' symbol info: '11 AppKit 0x00007fff22d606af -[NSApplication run] + 623'
    12 address: 0x10e319eb2 base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010e319eb2 Adobe Photoshop 2021 + 109727410'
    13 address: 0x10e31c15d base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010e31c15d Adobe Photoshop 2021 + 109736285'
    14 address: 0x10e43fe4c base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x000000010e43fe4c Adobe Photoshop 2021 + 110931532'
    15 address: 0x10e1f5ccb base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x000000010e1f5ccb Adobe Photoshop 2021 + 108530891'
    16 address: 0x107a78259 base: 0x107a75000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x0000000107a78259 Adobe Photoshop 2021 + 12889'
    17 address: 0x7fff20474621 base: 0x7fff2045f000 module name: 'libdyld.dylib' symbol info: '17 libdyld.dylib 0x00007fff20474621 start + 1'

     

    J
    johno39304439
    Participant
    February 17, 2021

    I've spend the last 10 hours trying to fix the error 'Can't open xxxxxx.DNG because of a program error'. I've uninstalled all Adobe from the Pc, used the AdobeCreativeCloudCleanerTool.exe fully, installed everthing anew, rolled back to earlier ACR and PS versions, given all file permissions to everything, performed all steps in the Adobe help text Program error when opening or saving files multiple times. Nothing helps. 

     

    This is bad for my productivity and income, and time-consuming. I'd prefer a working product above an overly ambitious cutting edge product. Sorry to be irritable.  

     

    Please try to resort this issue?

     

    The output of the plugin:

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not open “L1002928.DNG” because of a program error.
    Stack:

     

    Attached a .txt file with System info. 

     

     

    jamesd10101
    jamesd10101
    Participant
    February 16, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
    0 address: 0x00007FF7B9F82056 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
    1 address: 0x00007FF7B87799C0 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
    2 address: 0x00007FF7B8778F19 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
    3 address: 0x00007FF7B7D5B434 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
    4 address: 0x00007FF7B7D5B0C1 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
    5 address: 0x00007FF7B7D5B2C1 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
    6 address: 0x00007FF7B7D5B0E1 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
    7 address: 0x00007FF7B7D6445D base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
    8 address: 0x00007FF7B87B9F7E base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
    9 address: 0x00007FF7B87BC451 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
    10 address: 0x00007FF7B87BBF36 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
    11 address: 0x00007FF7B8796A89 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
    12 address: 0x00007FF7B64885F6 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
    13 address: 0x00007FF7B648867D base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
    14 address: 0x00007FF7B647CBD8 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
    15 address: 0x00007FF7B649198C base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
    16 address: 0x00007FF7B6717AEF base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
    17 address: 0x00007FF7B647F26B base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
    18 address: 0x00007FF7B66DC372 base: 0x00007FF7AF8D0000 module name: 'Photoshop.exe'
    19 address: 0x00007FFE65227034 base: 0x00007FFE65210000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FFE65BBD241 base: 0x00007FFE65B70000 module name: 'ntdll.dll'

     

    S
    stefanocapra
    Participant
    February 16, 2021
    Sorry.
    I, tried all the “solutions” but nothing change!

    Something different to do?
    S
    stefanocapra
    Participant
    February 16, 2021

    Maybe i solved.

    on Mac, PhShop vers 22 

    All access to photoshop and CREATIVE CLOUD 

    S
    stefanocapra
    Participant
    February 15, 2021

    Photoshop Error information

    Code: -20

    Text: because of a program error

    Message: Could not save “IMG_0865bis.psd” because of a program error.

    Stack:

    Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa

    0 address: 0x10d110e3d base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x000000010d110e79 Adobe Photoshop 2021 + 146632313'

    1 address: 0x10af22e6e base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000010af22e6e Adobe Photoshop 2021 + 111054446'

    2 address: 0x10af230f1 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000010af230f1 Adobe Photoshop 2021 + 111055089'

    3 address: 0x10af21265 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x000000010af21265 Adobe Photoshop 2021 + 111047269'

    4 address: 0x10af23472 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x000000010af23472 Adobe Photoshop 2021 + 111055986'

    5 address: 0x10ae51527 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x000000010ae51527 Adobe Photoshop 2021 + 110196007'

    6 address: 0x10ae50136 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x000000010ae50136 Adobe Photoshop 2021 + 110190902'

    7 address: 0x109b5ee9d base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x0000000109b5ee9d Adobe Photoshop 2021 + 90328733'

    8 address: 0x109adb1ee base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x0000000109adb1ee Adobe Photoshop 2021 + 89788910'

    9 address: 0x109ada965 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '9   Adobe Photoshop 2021                0x0000000109ada965 Adobe Photoshop 2021 + 89786725'

    10 address: 0x10ae46874 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '10  Adobe Photoshop 2021                0x000000010ae46874 Adobe Photoshop 2021 + 110151796'

    11 address: 0x10ae450fa base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x000000010ae450fa Adobe Photoshop 2021 + 110145786'

    12 address: 0x10ae43ebb base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x000000010ae43ebb Adobe Photoshop 2021 + 110141115'

    13 address: 0x10af1bcf5 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x000000010af1bcf5 Adobe Photoshop 2021 + 111025397'

    14 address: 0x10af04568 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '14  Adobe Photoshop 2021                0x000000010af04568 Adobe Photoshop 2021 + 110929256'

    15 address: 0x10af04674 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '15  Adobe Photoshop 2021                0x000000010af04674 Adobe Photoshop 2021 + 110929524'

    16 address: 0x10adde2ce base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '16  Adobe Photoshop 2021                0x000000010adde2ce Adobe Photoshop 2021 + 109724366'

    17 address: 0x171e5baa5 base: 0x171e03000 module name: 'Spaces' symbol info: '17  Spaces                              0x0000000171e5baa5 PluginMain + 127797'

    18 address: 0x7fff358105bf base: 0x7fff357df000 module name: 'AppKit' symbol info: '18  AppKit                              0x00007fff358105bf -[NSApplication run] + 707'

    19 address: 0x10addeeb2 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '19  Adobe Photoshop 2021                0x000000010addeeb2 Adobe Photoshop 2021 + 109727410'

    20 address: 0x10ade115d base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '20  Adobe Photoshop 2021                0x000000010ade115d Adobe Photoshop 2021 + 109736285'

    21 address: 0x10af04e4c base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '21  Adobe Photoshop 2021                0x000000010af04e4c Adobe Photoshop 2021 + 110931532'

    22 address: 0x10acbaccb base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '22  Adobe Photoshop 2021                0x000000010acbaccb Adobe Photoshop 2021 + 108530891'

    23 address: 0x10453d259 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '23  Adobe Photoshop 2021                0x000000010453d259 Adobe Photoshop 2021 + 12889'

    24 address: 0x7fff7261dcc9 base: 0x7fff72603000 module name: 'libdyld.dylib' symbol info: '24  libdyld.dylib                       0x00007fff7261dcc9 start + 1'

    25 address: 0x1 module name: '<unknown module>' symbol info: '25  ???                                 0x0000000000000001 0x0 + 1'

    Photoshop Error information
    Code: -20
    Text: because of a program error
    Message: Could not save “IMG_0865bis.psd” because of a program error.
    Stack:
    Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
    0 address: 0x10d110e3d base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010d110e79 Adobe Photoshop 2021 + 146632313'
    1 address: 0x10af22e6e base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010af22e6e Adobe Photoshop 2021 + 111054446'
    2 address: 0x10af230f1 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010af230f1 Adobe Photoshop 2021 + 111055089'
    3 address: 0x10af21265 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010af21265 Adobe Photoshop 2021 + 111047269'
    4 address: 0x10af23472 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010af23472 Adobe Photoshop 2021 + 111055986'
    5 address: 0x10ae51527 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010ae51527 Adobe Photoshop 2021 + 110196007'
    6 address: 0x10ae50136 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010ae50136 Adobe Photoshop 2021 + 110190902'
    7 address: 0x109b5ee9d base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000109b5ee9d Adobe Photoshop 2021 + 90328733'
    8 address: 0x109adb1ee base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x0000000109adb1ee Adobe Photoshop 2021 + 89788910'
    9 address: 0x109ada965 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000109ada965 Adobe Photoshop 2021 + 89786725'
    10 address: 0x10ae46874 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010ae46874 Adobe Photoshop 2021 + 110151796'
    11 address: 0x10ae450fa base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010ae450fa Adobe Photoshop 2021 + 110145786'
    12 address: 0x10ae43ebb base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010ae43ebb Adobe Photoshop 2021 + 110141115'
    13 address: 0x10af1bcf5 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010af1bcf5 Adobe Photoshop 2021 + 111025397'
    14 address: 0x10af04568 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x000000010af04568 Adobe Photoshop 2021 + 110929256'
    15 address: 0x10af04674 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x000000010af04674 Adobe Photoshop 2021 + 110929524'
    16 address: 0x10adde2ce base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x000000010adde2ce Adobe Photoshop 2021 + 109724366'
    17 address: 0x171e5baa5 base: 0x171e03000 module name: 'Spaces' symbol info: '17 Spaces 0x0000000171e5baa5 PluginMain + 127797'
    18 address: 0x7fff358105bf base: 0x7fff357df000 module name: 'AppKit' symbol info: '18 AppKit 0x00007fff358105bf -[NSApplication run] + 707'
    19 address: 0x10addeeb2 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010addeeb2 Adobe Photoshop 2021 + 109727410'
    20 address: 0x10ade115d base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010ade115d Adobe Photoshop 2021 + 109736285'
    21 address: 0x10af04e4c base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x000000010af04e4c Adobe Photoshop 2021 + 110931532'
    22 address: 0x10acbaccb base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '22 Adobe Photoshop 2021 0x000000010acbaccb Adobe Photoshop 2021 + 108530891'
    23 address: 0x10453d259 base: 0x10453a000 module name: 'Adobe Photoshop 2021' symbol info: '23 Adobe Photoshop 2021 0x000000010453d259 Adobe Photoshop 2021 + 12889'
    24 address: 0x7fff7261dcc9 base: 0x7fff72603000 module name: 'libdyld.dylib' symbol info: '24 libdyld.dylib 0x00007fff7261dcc9 start + 1'
    25 address: 0x1 module name: '<unknown module>' symbol info: '25 ??? 0x0000000000000001 0x0 + 1'

     

     

    F
    Faris Muhsin5DB8
    Participant
    February 15, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
    0 address: 0x00007FF7E0772056 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
    1 address: 0x00007FF7DEF699C0 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
    2 address: 0x00007FF7DEF68F19 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
    3 address: 0x00007FF7DE54B434 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
    4 address: 0x00007FF7DE54B0C1 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
    5 address: 0x00007FF7DE54B2C1 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
    6 address: 0x00007FF7DE54B0E1 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
    7 address: 0x00007FF7DE55445D base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
    8 address: 0x00007FF7DEFA9F7E base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
    9 address: 0x00007FF7DEFAC451 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
    10 address: 0x00007FF7DEFABF36 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
    11 address: 0x00007FF7DEF86A89 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
    12 address: 0x00007FF7DCC785F6 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
    13 address: 0x00007FF7DCC7867D base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
    14 address: 0x00007FF7DCC6CBD8 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
    15 address: 0x00007FF7DCC8198C base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
    16 address: 0x00007FF7DCF07AEF base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
    17 address: 0x00007FF7DCC6F26B base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
    18 address: 0x00007FF7DCECC372 base: 0x00007FF7D60C0000 module name: 'Photoshop.exe'
    19 address: 0x00007FFEFB6D7C24 base: 0x00007FFEFB6C0000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FFEFC96D721 base: 0x00007FFEFC900000 module name: 'ntdll.dll'

     

    S
    Stephan5C68
    Participant
    February 12, 2021

    opening a file doesn;t work:

     

    Photoshop Error information
    Code: -1

    Text: because of a program error

    Message: Could not complete your request because of a program error.
    Stack:

     

      cyplot
      cyplot
      Participating Frequently
      August 13, 2021

      same here 😕😕

       

      Cyprian Lothringer /// mai@cyplot.de
        C
        clevergirl
        Participant
        February 11, 2021

        Have also tried these suggestions, but error won't copy and paste.  Thanks.

        guyl89490438
        guyl89490438
        Participant
        February 11, 2021

        I'm having an issue saving files when I'm saving as the same file type but not as a different one. any help would be greatly appreciated

         

        Photoshop Error information
        Code: -20
        Text: because of a program error
        Message: Could not save “a624 E Franklin St Hartwell GA-26.jpg” because of a program error.
        Stack:
        Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
        0 address: 0x111fc1e3d base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000111fc1e79 Adobe Photoshop 2021 + 146632313'
        1 address: 0x10fdd3e6e base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010fdd3e6e Adobe Photoshop 2021 + 111054446'
        2 address: 0x10fdd40f1 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010fdd40f1 Adobe Photoshop 2021 + 111055089'
        3 address: 0x10fdd2265 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010fdd2265 Adobe Photoshop 2021 + 111047269'
        4 address: 0x10fdd4472 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010fdd4472 Adobe Photoshop 2021 + 111055986'
        5 address: 0x10fd02527 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010fd02527 Adobe Photoshop 2021 + 110196007'
        6 address: 0x10fd01136 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010fd01136 Adobe Photoshop 2021 + 110190902'
        7 address: 0x10ea0fe9d base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010ea0fe9d Adobe Photoshop 2021 + 90328733'
        8 address: 0x10e98c1ee base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010e98c1ee Adobe Photoshop 2021 + 89788910'
        9 address: 0x10e98b965 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010e98b965 Adobe Photoshop 2021 + 89786725'
        10 address: 0x10fcf7874 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010fcf7874 Adobe Photoshop 2021 + 110151796'
        11 address: 0x10fcf60fa base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010fcf60fa Adobe Photoshop 2021 + 110145786'
        12 address: 0x10fcf4ebb base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010fcf4ebb Adobe Photoshop 2021 + 110141115'
        13 address: 0x10fdcccf5 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010fdcccf5 Adobe Photoshop 2021 + 111025397'
        14 address: 0x10fdb5568 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x000000010fdb5568 Adobe Photoshop 2021 + 110929256'
        15 address: 0x10fdb5674 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x000000010fdb5674 Adobe Photoshop 2021 + 110929524'
        16 address: 0x10fc8f2ce base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x000000010fc8f2ce Adobe Photoshop 2021 + 109724366'
        17 address: 0x189d27aa5 base: 0x189ccf000 module name: 'Spaces' symbol info: '17 Spaces 0x0000000189d27aa5 PluginMain + 127797'
        18 address: 0x7fff23157f1e base: 0x7fff22cb9000 module name: 'AppKit' symbol info: '18 AppKit 0x00007fff23157f1e -[NSApplication _handleEvent:] + 65'
        19 address: 0x7fff22ce86af base: 0x7fff22cb9000 module name: 'AppKit' symbol info: '19 AppKit 0x00007fff22ce86af -[NSApplication run] + 623'
        20 address: 0x10fc8feb2 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010fc8feb2 Adobe Photoshop 2021 + 109727410'
        21 address: 0x10fc9215d base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x000000010fc9215d Adobe Photoshop 2021 + 109736285'
        22 address: 0x10fdb5e4c base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '22 Adobe Photoshop 2021 0x000000010fdb5e4c Adobe Photoshop 2021 + 110931532'
        23 address: 0x10fb6bccb base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '23 Adobe Photoshop 2021 0x000000010fb6bccb Adobe Photoshop 2021 + 108530891'
        24 address: 0x1093ee259 base: 0x1093eb000 module name: 'Adobe Photoshop 2021' symbol info: '24 Adobe Photoshop 2021 0x00000001093ee259 Adobe Photoshop 2021 + 12889'
        25 address: 0x7fff203fc621 base: 0x7fff203e7000 module name: 'libdyld.dylib' symbol info: '25 libdyld.dylib 0x00007fff203fc621 start + 1'
        26 address: 0x1 module name: '<unknown module>' symbol info: '26 ??? 0x0000000000000001 0x0 + 1'

         

        Z
        zengjin5CAD
        Participant
        February 11, 2021
        Photoshop Error information
        Code: -20
        Text: because of a program error
        Message: Could not save “test.psd” because of a program error.
        Stack:
        Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
        0 address: 0x11831be3d base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x000000011831be79 Adobe Photoshop 2021 + 146632313'
        1 address: 0x11612de6e base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000011612de6e Adobe Photoshop 2021 + 111054446'
        2 address: 0x11612e204 base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000011612e204 Adobe Photoshop 2021 + 111055364'
        3 address: 0x114d6b136 base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x0000000114d6b136 Adobe Photoshop 2021 + 90333494'
        4 address: 0x1135a5a7d base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x00000001135a5a7d Adobe Photoshop 2021 + 65407613'
        5 address: 0x116126cf5 base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x0000000116126cf5 Adobe Photoshop 2021 + 111025397'
        6 address: 0x11610f568 base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x000000011610f568 Adobe Photoshop 2021 + 110929256'
        7 address: 0x11610f674 base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x000000011610f674 Adobe Photoshop 2021 + 110929524'
        8 address: 0x11610f5bf base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x000000011610f5bf Adobe Photoshop 2021 + 110929343'
        9 address: 0x115fea111 base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '9   Adobe Photoshop 2021                0x0000000115fea111 Adobe Photoshop 2021 + 109728017'
        10 address: 0x115fe9f6d base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '10  Adobe Photoshop 2021                0x0000000115fe9f6d Adobe Photoshop 2021 + 109727597'
        11 address: 0x7fff211ed50f base: 0x7fff2114c000 module name: 'Foundation' symbol info: '11  Foundation                          0x00007fff211ed50f __NSFireTimer + 67'
        12 address: 0x7fff2043c8fd base: 0x7fff203a2000 module name: 'CoreFoundation' symbol info: '12  CoreFoundation                      0x00007fff2043c8fd __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20'
        13 address: 0x7fff2043c3d8 base: 0x7fff203a2000 module name: 'CoreFoundation' symbol info: '13  CoreFoundation                      0x00007fff2043c3d8 __CFRunLoopDoTimer + 922'
        14 address: 0x7fff2043bf32 base: 0x7fff203a2000 module name: 'CoreFoundation' symbol info: '14  CoreFoundation                      0x00007fff2043bf32 __CFRunLoopDoTimers + 307'
        15 address: 0x7fff2042253d base: 0x7fff203a2000 module name: 'CoreFoundation' symbol info: '15  CoreFoundation                      0x00007fff2042253d __CFRunLoopRun + 1958'
        16 address: 0x7fff204216be base: 0x7fff203a2000 module name: 'CoreFoundation' symbol info: '16  CoreFoundation                      0x00007fff204216be CFRunLoopRunSpecific + 563'
        17 address: 0x7fff2868dfd0 base: 0x7fff2865d000 module name: 'HIToolbox' symbol info: '17  HIToolbox                           0x00007fff2868dfd0 RunCurrentEventLoopInMode + 292'
        18 address: 0x7fff2868ddcc base: 0x7fff2865d000 module name: 'HIToolbox' symbol info: '18  HIToolbox                           0x00007fff2868ddcc ReceiveNextEventCommon + 709'
        19 address: 0x7fff2868daef base: 0x7fff2865d000 module name: 'HIToolbox' symbol info: '19  HIToolbox                           0x00007fff2868daef _BlockUntilNextEventMatchingListInModeWithFilter + 64'
        20 address: 0x7fff22c3af85 base: 0x7fff22bfc000 module name: 'AppKit' symbol info: '20  AppKit                              0x00007fff22c3af85 _DPSNextEvent + 883'
        21 address: 0x7fff22c3974b base: 0x7fff22bfc000 module name: 'AppKit' symbol info: '21  AppKit                              0x00007fff22c3974b -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1366'
        22 address: 0x115fe89f5 base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '22  Adobe Photoshop 2021                0x0000000115fe89f5 Adobe Photoshop 2021 + 109722101'
        23 address: 0x7fff22c2bbda base: 0x7fff22bfc000 module name: 'AppKit' symbol info: '23  AppKit                              0x00007fff22c2bbda -[NSApplication run] + 586'
        24 address: 0x115fe9eb2 base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '24  Adobe Photoshop 2021                0x0000000115fe9eb2 Adobe Photoshop 2021 + 109727410'
        25 address: 0x115fec15d base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '25  Adobe Photoshop 2021                0x0000000115fec15d Adobe Photoshop 2021 + 109736285'
        26 address: 0x11610fe4c base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '26  Adobe Photoshop 2021                0x000000011610fe4c Adobe Photoshop 2021 + 110931532'
        27 address: 0x115ec5ccb base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '27  Adobe Photoshop 2021                0x0000000115ec5ccb Adobe Photoshop 2021 + 108530891'
        28 address: 0x10f748259 base: 0x10f745000 module name: 'Adobe Photoshop 2021' symbol info: '28  Adobe Photoshop 2021                0x000000010f748259 Adobe Photoshop 2021 + 12889'
        29 address: 0x7fff20346631 base: 0x7fff20331000 module name: 'libdyld.dylib' symbol info: '29  libdyld.dylib                       0x00007fff20346631 start + 1'
        30 address: 0x1 module name: '<unknown module>' symbol info: '30  ???                                 0x0000000000000001 0x0 + 1'
         
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