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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247981 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    isaacu46154559
    isaacu46154559
    Participant
    February 24, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
    0 address: 0x10bd99e3d base: 0x1031c3000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010bd99e79 Adobe Photoshop 2021 + 146632313'
    1 address: 0x109babe6e base: 0x1031c3000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000109babe6e Adobe Photoshop 2021 + 111054446'
    2 address: 0x109bac0f1 base: 0x1031c3000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000109bac0f1 Adobe Photoshop 2021 + 111055089'
    3 address: 0x1099f3f93 base: 0x1031c3000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x00000001099f3f93 Adobe Photoshop 2021 + 109252499'
    4 address: 0x1099f3f69 base: 0x1031c3000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x00000001099f3f69 Adobe Photoshop 2021 + 109252457'
    5 address: 0x1099f3f59 base: 0x1031c3000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x00000001099f3f59 Adobe Photoshop 2021 + 109252441'
    6 address: 0x1099f3f49 base: 0x1031c3000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x00000001099f3f49 Adobe Photoshop 2021 + 109252425'
    7 address: 0x1099f3f0d base: 0x1031c3000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x00000001099f3f0d Adobe Photoshop 2021 + 109252365'
    8 address: 0x109ba967b base: 0x1031c3000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x0000000109ba967b Adobe Photoshop 2021 + 111044219'
    9 address: 0x109ba7395 base: 0x1031c3000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000109ba7395 Adobe Photoshop 2021 + 111035285'
    10 address: 0x109ba4cf5 base: 0x1031c3000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x0000000109ba4cf5 Adobe Photoshop 2021 + 111025397'
    11 address: 0x109b8d568 base: 0x1031c3000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x0000000109b8d568 Adobe Photoshop 2021 + 110929256'
    12 address: 0x109b8d674 base: 0x1031c3000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x0000000109b8d674 Adobe Photoshop 2021 + 110929524'
    13 address: 0x109a672ce base: 0x1031c3000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x0000000109a672ce Adobe Photoshop 2021 + 109724366'
    14 address: 0x13c080aa5 base: 0x13c028000 module name: 'Spaces' symbol info: '14 Spaces 0x000000013c080aa5 PluginMain + 127797'
    15 address: 0x7fff230bc36e base: 0x7fff22c1d000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff230bc36e -[NSApplication _handleEvent:] + 65'
    16 address: 0x7fff22c4cb2f base: 0x7fff22c1d000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22c4cb2f -[NSApplication run] + 623'
    17 address: 0x109a67eb2 base: 0x1031c3000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x0000000109a67eb2 Adobe Photoshop 2021 + 109727410'
    18 address: 0x109a6a15d base: 0x1031c3000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x0000000109a6a15d Adobe Photoshop 2021 + 109736285'
    19 address: 0x109b8de4c base: 0x1031c3000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x0000000109b8de4c Adobe Photoshop 2021 + 110931532'
    20 address: 0x109943ccb base: 0x1031c3000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x0000000109943ccb Adobe Photoshop 2021 + 108530891'
    21 address: 0x1031c6259 base: 0x1031c3000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x00000001031c6259 Adobe Photoshop 2021 + 12889'
    22 address: 0x7fff20363621 base: 0x7fff2034e000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff20363621 start + 1'
    23 address: 0x1 module name: '<unknown module>' symbol info: '23 ??? 0x0000000000000001 0x0 + 1'

     

    T
    tombalazs
    Participant
    February 24, 2021

    UPDATE ON "SAVE" FIX (at least for me)...

    If you're on a Mac running Catalina or newer (I'm on Big Sur), and cannot save files, check the formatting of the drive you are saving to. I was getting a "Cannot save because of Program Error" every time I would save and found that my (external) drive was formatted ExFat. I moved the .psd file to the desktop formatted (Mac OS Journaled) and it saved just fine. So I backed up up my external drive, reformatted for Mac OS Journaled, moved my files back, and everything works. I was told from Adobe support that this is not a PS issue, but a Mac OS issue. Hope this helps someone else here!

      G
      grazynat68668559
      Participant
      March 9, 2021

      Unbelievable! Works for me too... I can't thank you enough for this solution, I was going nuts!

      TLCMediaDesign
      TLCMediaDesign
      Inspiring
      February 24, 2021

      Happens when trying to create a new file. Latest version and previous version of Photoshop.

       

      Photoshop Error information
      Code: -1
      Text: because of a program error
      Message: Could not complete your request because of a program error.
      Stack:
      Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
      0 address: 0x00007FF6A86E2056 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
      1 address: 0x00007FF6A6ED99C0 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
      2 address: 0x00007FF6A6ED8F19 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
      3 address: 0x00007FF6A64BB434 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
      4 address: 0x00007FF6A64BB0C1 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
      5 address: 0x00007FF6A64BB2C1 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
      6 address: 0x00007FF6A64BB0E1 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
      7 address: 0x00007FF6A64C445D base: 0x00007FF69E030000 module name: 'Photoshop.exe'
      8 address: 0x00007FF6A6F19F7E base: 0x00007FF69E030000 module name: 'Photoshop.exe'
      9 address: 0x00007FF6A6F1C451 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
      10 address: 0x00007FF6A6F1BF36 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
      11 address: 0x00007FF6A6EF6A89 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
      12 address: 0x00007FF6A4BE85F6 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
      13 address: 0x00007FF6A4BE867D base: 0x00007FF69E030000 module name: 'Photoshop.exe'
      14 address: 0x00007FF6A4BDCBD8 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
      15 address: 0x00007FF6A4BF198C base: 0x00007FF69E030000 module name: 'Photoshop.exe'
      16 address: 0x00007FF6A4E77AEF base: 0x00007FF69E030000 module name: 'Photoshop.exe'
      17 address: 0x00007FF6A4BDF26B base: 0x00007FF69E030000 module name: 'Photoshop.exe'
      18 address: 0x00007FF6A4E3C372 base: 0x00007FF69E030000 module name: 'Photoshop.exe'
      19 address: 0x00007FFC71077034 base: 0x00007FFC71060000 module name: 'KERNEL32.DLL'
      20 address: 0x00007FFC725DD241 base: 0x00007FFC72590000 module name: 'ntdll.dll'

       

      T
      toddmacdonald
      Participant
      February 23, 2021

      Every time I try to save getting the program error. Ripping my hair out trying to work out how I'm going to finish a project without being able to save. Please help us!

       

      Photoshop Error information
      Code: -20
      Text: because of a program error
      Message: Could not save “RoMo_Logo Black Text.psd” because of a program error.
      Stack:
      Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
      0 address: 0x10cc3ee3d base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010cc3ee79 Adobe Photoshop 2021 + 146632313'
      1 address: 0x10aa50e6e base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010aa50e6e Adobe Photoshop 2021 + 111054446'
      2 address: 0x10aa510f1 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010aa510f1 Adobe Photoshop 2021 + 111055089'
      3 address: 0x10aa4f265 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010aa4f265 Adobe Photoshop 2021 + 111047269'
      4 address: 0x10aa51472 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010aa51472 Adobe Photoshop 2021 + 111055986'
      5 address: 0x10a97f527 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010a97f527 Adobe Photoshop 2021 + 110196007'
      6 address: 0x10a97e136 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010a97e136 Adobe Photoshop 2021 + 110190902'
      7 address: 0x10968ce9d base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010968ce9d Adobe Photoshop 2021 + 90328733'
      8 address: 0x1096091ee base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x00000001096091ee Adobe Photoshop 2021 + 89788910'
      9 address: 0x109608965 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000109608965 Adobe Photoshop 2021 + 89786725'
      10 address: 0x10a974874 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010a974874 Adobe Photoshop 2021 + 110151796'
      11 address: 0x10a9730fa base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010a9730fa Adobe Photoshop 2021 + 110145786'
      12 address: 0x10a971ebb base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010a971ebb Adobe Photoshop 2021 + 110141115'
      13 address: 0x10aa49cf5 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010aa49cf5 Adobe Photoshop 2021 + 111025397'
      14 address: 0x10aa32568 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x000000010aa32568 Adobe Photoshop 2021 + 110929256'
      15 address: 0x10aa32674 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x000000010aa32674 Adobe Photoshop 2021 + 110929524'
      16 address: 0x10a90c2ce base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x000000010a90c2ce Adobe Photoshop 2021 + 109724366'
      17 address: 0x15e063aa5 base: 0x15e00b000 module name: 'Spaces' symbol info: '17 Spaces 0x000000015e063aa5 PluginMain + 127797'
      18 address: 0x7fff2e3265bf base: 0x7fff2e2f5000 module name: 'AppKit' symbol info: '18 AppKit 0x00007fff2e3265bf -[NSApplication run] + 707'
      19 address: 0x10a90ceb2 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010a90ceb2 Adobe Photoshop 2021 + 109727410'
      20 address: 0x10a90f15d base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010a90f15d Adobe Photoshop 2021 + 109736285'
      21 address: 0x10aa32e4c base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x000000010aa32e4c Adobe Photoshop 2021 + 110931532'
      22 address: 0x10a7e8ccb base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '22 Adobe Photoshop 2021 0x000000010a7e8ccb Adobe Photoshop 2021 + 108530891'
      23 address: 0x10406b259 base: 0x104068000 module name: 'Adobe Photoshop 2021' symbol info: '23 Adobe Photoshop 2021 0x000000010406b259 Adobe Photoshop 2021 + 12889'
      24 address: 0x7fff6b163cc9 base: 0x7fff6b149000 module name: 'libdyld.dylib' symbol info: '24 libdyld.dylib 0x00007fff6b163cc9 start + 1'
      25 address: 0x1 module name: '<unknown module>' symbol info: '25 ??? 0x0000000000000001 0x0 + 1'

       

      T
      tombalazs
      Participant
      February 23, 2021

      Getting this error any time I try to save. SUPER frustrating since I save my work all the time, and the only way I can actually save anything is by using Save As, and create a new filename. Working on a 2019 27"iMac with MacOS Big Sur v11.2.1, 64GB Ram, Radeon Pro 580X 8GB Graphics processor. 

       

      Photoshop Error information
      Code: -20
      Text: because of a program error
      Message: Could not save “mawby_1.psd” because of a program error.
      Stack:
      Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
      0 address: 0x10986ee3d base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010986ee79 Adobe Photoshop 2021 + 146632313'
      1 address: 0x107680e6e base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000107680e6e Adobe Photoshop 2021 + 111054446'
      2 address: 0x107681204 base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000107681204 Adobe Photoshop 2021 + 111055364'
      3 address: 0x1062be136 base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x00000001062be136 Adobe Photoshop 2021 + 90333494'
      4 address: 0x104af8a7d base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000104af8a7d Adobe Photoshop 2021 + 65407613'
      5 address: 0x107679cf5 base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x0000000107679cf5 Adobe Photoshop 2021 + 111025397'
      6 address: 0x107662568 base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x0000000107662568 Adobe Photoshop 2021 + 110929256'
      7 address: 0x107662674 base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000107662674 Adobe Photoshop 2021 + 110929524'
      8 address: 0x10753c2ce base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010753c2ce Adobe Photoshop 2021 + 109724366'
      9 address: 0x1e0ca0aa5 base: 0x1e0c48000 module name: 'Spaces' symbol info: '9 Spaces 0x00000001e0ca0aa5 PluginMain + 127797'
      10 address: 0x7fff23096f1e base: 0x7fff22bf8000 module name: 'AppKit' symbol info: '10 AppKit 0x00007fff23096f1e -[NSApplication _handleEvent:] + 65'
      11 address: 0x7fff22c276af base: 0x7fff22bf8000 module name: 'AppKit' symbol info: '11 AppKit 0x00007fff22c276af -[NSApplication run] + 623'
      12 address: 0x10753ceb2 base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010753ceb2 Adobe Photoshop 2021 + 109727410'
      13 address: 0x10753f15d base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010753f15d Adobe Photoshop 2021 + 109736285'
      14 address: 0x107662e4c base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x0000000107662e4c Adobe Photoshop 2021 + 110931532'
      15 address: 0x107418ccb base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x0000000107418ccb Adobe Photoshop 2021 + 108530891'
      16 address: 0x100c9b259 base: 0x100c98000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x0000000100c9b259 Adobe Photoshop 2021 + 12889'
      17 address: 0x7fff2033b621 base: 0x7fff20326000 module name: 'libdyld.dylib' symbol info: '17 libdyld.dylib 0x00007fff2033b621 start + 1'
      18 address: 0x1 module name: '<unknown module>' symbol info: '18 ??? 0x0000000000000001 0x0 + 1'

       

        S
        Shannon5ED5
        Participant
        February 23, 2021
        Photoshop Error information
        Code: -20
        Text: weil ein Programmfehler aufgetreten ist
        Message: Konnte "a=326459_VTF.png" nicht speichern, weil ein Programmfehler aufgetreten ist.
        Stack:
        Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
        0 address: 0x110fb5e3d base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x0000000110fb5e79 Adobe Photoshop 2021 + 146632313'
        1 address: 0x10edc7e6e base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000010edc7e6e Adobe Photoshop 2021 + 111054446'
        2 address: 0x10edc8204 base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000010edc8204 Adobe Photoshop 2021 + 111055364'
        3 address: 0x10da05136 base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x000000010da05136 Adobe Photoshop 2021 + 90333494'
        4 address: 0x10c23fa7d base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x000000010c23fa7d Adobe Photoshop 2021 + 65407613'
        5 address: 0x10edc0cf5 base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x000000010edc0cf5 Adobe Photoshop 2021 + 111025397'
        6 address: 0x10eda9568 base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x000000010eda9568 Adobe Photoshop 2021 + 110929256'
        7 address: 0x10eda9674 base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x000000010eda9674 Adobe Photoshop 2021 + 110929524'
        8 address: 0x10ec832ce base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x000000010ec832ce Adobe Photoshop 2021 + 109724366'
        9 address: 0x1615a3aa5 base: 0x16154b000 module name: 'Spaces' symbol info: '9   Spaces                              0x00000001615a3aa5 PluginMain + 127797'
        10 address: 0x7fff3387a5bf base: 0x7fff33849000 module name: 'AppKit' symbol info: '10  AppKit                              0x00007fff3387a5bf -[NSApplication run] + 707'
        11 address: 0x10ec83eb2 base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x000000010ec83eb2 Adobe Photoshop 2021 + 109727410'
        12 address: 0x10ec8615d base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x000000010ec8615d Adobe Photoshop 2021 + 109736285'
        13 address: 0x10eda9e4c base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x000000010eda9e4c Adobe Photoshop 2021 + 110931532'
        14 address: 0x10eb5fccb base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '14  Adobe Photoshop 2021                0x000000010eb5fccb Adobe Photoshop 2021 + 108530891'
        15 address: 0x1083e2259 base: 0x1083df000 module name: 'Adobe Photoshop 2021' symbol info: '15  Adobe Photoshop 2021                0x00000001083e2259 Adobe Photoshop 2021 + 12889'
        16 address: 0x7fff70689cc9 base: 0x7fff7066f000 module name: 'libdyld.dylib' symbol info: '16  libdyld.dylib                       0x00007fff70689cc9 start + 1'
         
        tomwojo
        tomwojo
        Participant
        February 22, 2021

        I just started getting this error whenever I try to open or create a new file. I tried the steps, I went downgraded a couple times to and still got the same error. 

         

        Photoshop Error information
        Code: -1
        Text: because of a program error
        Message: Could not complete your request because of a program error.
        Stack:
        Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
        0 address: 0x10edbbe3d base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010edbbe79 Adobe Photoshop 2021 + 146632313'
        1 address: 0x10cbcde6e base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010cbcde6e Adobe Photoshop 2021 + 111054446'
        2 address: 0x10cbce0f1 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010cbce0f1 Adobe Photoshop 2021 + 111055089'
        3 address: 0x10ca15f93 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010ca15f93 Adobe Photoshop 2021 + 109252499'
        4 address: 0x10ca15f69 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010ca15f69 Adobe Photoshop 2021 + 109252457'
        5 address: 0x10ca15f59 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010ca15f59 Adobe Photoshop 2021 + 109252441'
        6 address: 0x10ca15f49 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010ca15f49 Adobe Photoshop 2021 + 109252425'
        7 address: 0x10ca15f0d base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010ca15f0d Adobe Photoshop 2021 + 109252365'
        8 address: 0x10cbcb67b base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010cbcb67b Adobe Photoshop 2021 + 111044219'
        9 address: 0x10cbc9395 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010cbc9395 Adobe Photoshop 2021 + 111035285'
        10 address: 0x10cbc6cf5 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010cbc6cf5 Adobe Photoshop 2021 + 111025397'
        11 address: 0x10cbaf568 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010cbaf568 Adobe Photoshop 2021 + 110929256'
        12 address: 0x10cbaf674 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010cbaf674 Adobe Photoshop 2021 + 110929524'
        13 address: 0x10ca892ce base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010ca892ce Adobe Photoshop 2021 + 109724366'
        14 address: 0x160f58aa5 base: 0x160f00000 module name: 'Spaces' symbol info: '14 Spaces 0x0000000160f58aa5 PluginMain + 127797'
        15 address: 0x7fff231f4f1e base: 0x7fff22d56000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff231f4f1e -[NSApplication _handleEvent:] + 65'
        16 address: 0x7fff22d856af base: 0x7fff22d56000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22d856af -[NSApplication run] + 623'
        17 address: 0x10ca89eb2 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x000000010ca89eb2 Adobe Photoshop 2021 + 109727410'
        18 address: 0x10ca8c15d base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x000000010ca8c15d Adobe Photoshop 2021 + 109736285'
        19 address: 0x10cbafe4c base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010cbafe4c Adobe Photoshop 2021 + 110931532'
        20 address: 0x10c965ccb base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010c965ccb Adobe Photoshop 2021 + 108530891'
        21 address: 0x1061e8259 base: 0x1061e5000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x00000001061e8259 Adobe Photoshop 2021 + 12889'
        22 address: 0x7fff20499621 base: 0x7fff20484000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff20499621 start + 1'

         

        A
        ANA5C23
        Participant
        February 22, 2021

        Same problem here. I had to uninstall the latest version and go back to the previous one. This way the error disappears.

        Zahir13
        Zahir13
        Participating Frequently
        February 22, 2021

        I have done that five times with Photoshop and twice with Adobe Cloud.  Nothing.  Nada.

        J
        Joseph5C11
        Participant
        February 22, 2021

        Trouble opening new photoshop files

         

        Photoshop Error information
        Code: -1
        Text: because of a program error
        Message: Could not complete your request because of a program error.
        Stack:
        Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
        0 address: 0x00007FF72AA82056 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
        1 address: 0x00007FF7292799C0 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
        2 address: 0x00007FF729278F19 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
        3 address: 0x00007FF72885B434 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
        4 address: 0x00007FF72885B0C1 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
        5 address: 0x00007FF72885B2C1 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
        6 address: 0x00007FF72885B0E1 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
        7 address: 0x00007FF72886445D base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
        8 address: 0x00007FF7292B9F7E base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
        9 address: 0x00007FF7292BC451 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
        10 address: 0x00007FF7292BBF36 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
        11 address: 0x00007FF729296A89 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
        12 address: 0x00007FF726F885F6 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
        13 address: 0x00007FF726F8867D base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
        14 address: 0x00007FF726F7CBD8 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
        15 address: 0x00007FF726F9198C base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
        16 address: 0x00007FF727217AEF base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
        17 address: 0x00007FF726F7F26B base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
        18 address: 0x00007FF7271DC372 base: 0x00007FF7203D0000 module name: 'Photoshop.exe'
        19 address: 0x00007FFA145C7C24 base: 0x00007FFA145B0000 module name: 'KERNEL32.DLL'
        20 address: 0x00007FFA1622D721 base: 0x00007FFA161C0000 module name: 'ntdll.dll'

         

         

        Zahir13
        Zahir13
        Participating Frequently
        February 20, 2021

        Here is the error I keep encountering during four different intallations of Photoshop (three of them different versions) which do not allow me to open a JPG.

        Weirdly this only happens when I attempt to open this file from the main menu under FILE.

        When I attempt to open a file from OPEN and I select a file from the options on the left nothing happens at all.

        Ditto when I choose SELECT ONE at the bottom of the screen.

        Depite my downloading and installing the Photoshop User Diagnostics and making sure the Copy Error Stacks to Clipboard box was indeed checked, no error information appears when I use PASTE or PASTE AS SIMPLE TEXT.

        I do however get the exact same error message when I seek to close Photoshop.

        Zahir13
        Zahir13
        Participating Frequently
        February 22, 2021

        Wow.  My desktop got some new updates for Windows 10 and now the problem has seemingly vanished.

        Zahir13
        Zahir13
        Participating Frequently
        February 22, 2021

        And now, again, I can do absolutely nothing with Photoshop.  At all.  I even have to use the task manager to exit the program. It worked properly for exactly one day.

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