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Participant
August 24, 2026
Question

errore "voce mancante :CCDI" non si istalla più ne creative cloud ne gli altri programmi del pacchetto

  • August 24, 2026
  • 6 replies
  • 38 views

Non riusciamo ne io ne l’assistenza di secondo livello di adobe a istallare ne creative cloud ne photoshop e lightroom, questo è l’errore che appare, a qualcuno è già successo e ha risolto?

    6 replies

    creative explorer
    Community Expert
    Community Expert
    August 24, 2026

    @federica28205526pme3 sounds like a corrupted installer. Do use the Adobe Cleaner Tool. 
    The Adobe Cleaner Tool is Adobe’s deep‑clean utility. It removes broken installs, leftover files, and corrupted preferences so you can reinstall your app so you can reinstall your apps. https://helpx.adobe.com/ca/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud-cleaner-tool.html

    I would use this, especially if you keep on getting this message, the tool will clear out bad corrupted and caches that cause these crashes. 

    Only use Adobe Cleaner from Adobe’s site, nothing else. Once you use the tool, make sure you download a fresh new installer of Photoshop. Don’t use the previous installer. Better yet, empty the trash of that old downloaded Installer as that may be corrupted. 

    m
    Participant
    August 24, 2026

    Già fatto con creative cloud cleaner senza risultati

    creative explorer
    Community Expert
    Community Expert
    August 24, 2026

    @federica28205526pme3 once you used the tool, you need to download a fesh installer. Don’t use the previous downloads as this could be corrupted. Also, download the Creative Cloud desktop and install through there. Let Adobe install it one at a time, and don’t try to do anything else such as streaming music or work on anything. Let Adobe install without any slow-downs. 

    m