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Thales38552905j8j7
Participant
April 14, 2026
Question

Estou com um bug no Photoshop relacionado às pranchetas.

  • April 14, 2026
  • 8 replies
  • 173 views

Estou com um bug no Photoshop relacionado às pranchetas. Ao criar, duplicar ou editar pranchetas, passam a aparecer áreas brancas/transparente fora delas, como se o canvas estivesse sendo exibido/renderizado de forma incorreta. Antes isso não acontecia no mesmo arquivo e fluxo de trabalho. Já testei reinstalação, reset de preferências, atualização do Photoshop e do macOS, e o problema continua, sem mensagem de erro.

 

 

    8 replies

    Anshul_Saini
    Community Manager
    Community Manager
    August 6, 2026

    Hi ​@Thales38552905j8j7,


    Thank you for your patience and for confirming that disabling Auto Size Canvas didn't resolve the issue either. I understand how frustrating this must be.


    To help us narrow this down further, could you answer a few questions:

    • Please update to v27.9.1 and let us know how it goes.
    • Does this happen with every file, or only specific ones? If it's specific files, could you share a sample .psd (even a simplified version with dummy content that still reproduces the issue)? This is the single most useful thing for our engineers to investigate.
    • Does the issue affect the exported/saved output, or is it purely a display issue on-screen?
    • Are any of your artboards using gradient fills, or do any layers extend beyond the artboard boundaries?
    • How many artboards are typically in your file when this occurs? Does it happen with as few as 2–3, or only when you have several?
    • Any additional screenshots or a short screen recording of creating a new document, leading to the moment the issue appears (e.g., right after duplicating an artboard) would also be very helpful.


    Thank you for working through this with us.


    Best,
    Anshul Saini

    Srishti Bali
    Community Manager
    Community Manager
    June 26, 2026

    Hi ​@Thales38552905j8j7 

     

    Thanks for sharing these details. Could you please provide a full screenshot of your Photoshop application, along with the System Info from the Help > System Info menu?

    To do this:

    1. Open Photoshop.
    2. Go to Help > System Info.
    3. Copy the entire report and paste it here.

    Also, if this is happening with any specific file, please share the sample file as well. This information will help us investigate the issue more thoroughly.

    Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe
    creative explorer
    Community Expert
    Community Expert
    April 27, 2026

    @Thales38552905j8j7 has this issue been resolve for you? If not, what version and operating system are you using?

    m
    Thales38552905j8j7
    Participant
    May 13, 2026

    Ainda não. 

    macOS Tahoe Versão 26.4.1

    Sameer K
    Community Manager
    Community Manager
    June 4, 2026

    Hey, ​@Thales38552905j8j7. Thanks for sharing the details. Sorry for the delay in getting to this post. Has this started since a recent update? 

    There have been a stable release for Photoshop v27.7, available via the Creative Cloud desktop app. 
    Please update and let me kno whow it goes. 

    Thanks!
    Sameer K