Export animation problem with Photoshop 2020

Question

Hello! When I try to export 3D animation in Photoshop 2020 as a GIF file an error occurs at the last moment "Could not complete this operation. An unknown error is occured." Video is attached. 
My PC configuration: Windows 10  64 bit, AMD Ryzen 7 1700  8 Core 3GHz, RAM 16 Gb. Help please if possible, thank you in advance)

nikunj.m · Answer

Hi there,

We are sorry about the experience with Photoshop 2020 while trying to export an animated GIF.

You can check out a similar discussion at the link mentioned below to check if that helps.

https://community.adobe.com/t5/photoshop/save-for-web-error-with-gif/td-p/9797826

For the issue you are facing with the preview on the optimized tab of the Save for Web interface, please ensure you have the latest drivers installed for your Graphics card from the manufacturers website. Also, go to the Preferences of Photoshop, then Performance and check the option for Legacy Compositing. Then quit and relaunch Photoshop to check if that helps.

You can also try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/in/photoshop/using/preferences.html

Please backup your actions, brushes, etc. before you reset the preferences. Please check: https://helpx.adobe.com/in/photoshop/using/preset-migration.html

Regards,

Nikunj

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