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Save for web error with gif

Explorer ,
Mar 24, 2018

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Hello!

When I save my gif with save for web, this error message is displayed:

Save for web error Could not complete this operation. An unknown error has occurred.

I tried different save settings as well as googled the problem, it was recommended to delete some saved file, but I did not find this file. Only found web-cache-temp folder, deleting it did not help, so I restored it at its place.

The past week I saved several gifs without any problems. Can anyone help me?

I use Windows 10, Photoshop CC 2018

Best regards!

[Moderator edited for clarity & better translation results.]

I reduced the image size, then it worked

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Save for web error with gif

Explorer ,
Mar 24, 2018

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Hello!

When I save my gif with save for web, this error message is displayed:

Save for web error Could not complete this operation. An unknown error has occurred.

I tried different save settings as well as googled the problem, it was recommended to delete some saved file, but I did not find this file. Only found web-cache-temp folder, deleting it did not help, so I restored it at its place.

The past week I saved several gifs without any problems. Can anyone help me?

I use Windows 10, Photoshop CC 2018

Best regards!

[Moderator edited for clarity & better translation results.]

I reduced the image size, then it worked

Topics

Problem or error

Views

148.0K

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Adobe Community Professional ,
Mar 24, 2018

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Hi dsfdsfs24388509:

Open the image and then Image > Image Size. What are the image dimensions?

~Barb

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Explorer ,
Mar 24, 2018

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972 720 Pixels

Resolution 72

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Adobe Community Professional ,
Mar 24, 2018

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Ok, great. Next question... what happens when you choose File > Export > Export As  and select GIF in the top right corner, then click on Export All?

~Barb

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Explorer ,
Mar 24, 2018

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It safes the first frame as a gif image. No animation, no other frames

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Adobe Community Professional ,
Mar 24, 2018

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How many frames in your animation? 

When you use legacy Save For Web feature with animated GIFs, you need a good deal of memory.  If the file is quite large,  you're probably out of memory. Try rebooting your computer and reducing the number of frames in your animation file.

Nancy O'Shea, ACP
Alt-Web.com

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Explorer ,
Mar 24, 2018

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500 frames.

Before this problem started, PS said not enough space on disc so I cleared up some space. After that this problem occured. Then I tried to export again what I did a couple of days ago, it worked still fine, so I thought the space problem was not connected.

For the memory, can I change the amount of memory PS uses?

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Explorer ,
Mar 25, 2018

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I reduced the image size, then it worked

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New Here ,
Nov 02, 2018

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I have the same problem. My client asks for certain size. I can not reduce

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New Here ,
Apr 23, 2019

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it works to reduce the size, but i wonder if i can't reduce the size as needed

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Community Beginner ,
Jul 15, 2019

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Restart PS every time you need to create the gif. Making two in a row will give you the error on the second go.

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New Here ,
Feb 10, 2020

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After no success in exprting a gif by reducing file size, I restarted Photoshop and that did the trick!

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Community Beginner ,
Nov 16, 2018

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Dear People,

 

I had the same problem, but i found a way to succeed.

 

 

Bottemline:
Dont make to big resolutions GIF's but if you do:
Of course you want the biggest resolution and the smallest file size for your GIF.

In photoshop; if you once chosen a Dithered preset: (read: Dithered or No Dither).
Dont change the Dithered to No Dither or vice versa if you want export another one afterwards!

The Memory/CPU doesn't seems to like that because of the big resolution.
And if you want to export in a other Dithered mode restart photoshop and repeat above.


Explaining problem

Underneath errors are based on a pretty big resolution for a GIF and more dan 500 frames .

 

Situation:
I've want to make a GIF from a animation i made in After-Effects of 750 frames (840px)

Apple/Adobe does not support GIF's export in AE, so I jump into Photoshop

In Photoshop i'll be testing and exporting to get the smallest and best file size for the GIF.

 

How to export a GIF in Photoshop:

File/ export/ save for web (legasy)

In the right upper corner choose a preset with (for example) 128 colors Dithered Or 128 colors No Dither.

Once you choose Dithered Or No Dither, dont change this!! if you want export another one afterwards!

For example if you want to export a GIF in 64 or 32 colors keep it the same Dither mode as the one before

(Dithered / No Dither). If you don't ill get the error:
"Save for web error Could not complete this operation. An unknown error has occurred."

 

I think my memory or cpu doesn't the like the change and my memory gets very slow when i change these settings.

 

Explanation how to make 500+ GIFS:

With the 500 framelimit in Photoshop, I've rendered the animation in 2 parts from After-effects:
1st the first 500 frames. 2nd the other 249 frames.

 

Then imported in Photoshop as followed:
1.File/import/video frames to layers.

2. the same with the second part.

3. in the part 2 timeline right corner click on: select all frames.

4. click on copy frames.

5. go to the part 1 file and select the last frame.

6. click on paste frames

7. you ready to export.


Greetings from the Netherlands.

Dennie

Short answer: No. 

 

Catalina doesn't support 32-bit apps.  Old uninstallers are 32-bit.  You will need to manually remove Acrobat files from your Catalina device.  To help with that, use the Adobe CC Cleaner tool below. 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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New Here ,
Jan 02, 2020

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My gif is only 42 frames. my image size was 200px but I reduced it to 72. It is still giving me the same error. restarted photoshop, created an entirely new file, even then I am getting this error. 

Please help me in this matter.

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New Here ,
Jan 02, 2020

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Hi there Shruthi,

I ended up updating my photoshop, Illustrator and Bridge via the Creative Cloud app to PS 2020, then restarted. That seemed to fix it straight away.
Mike

[E-mail signature removed by forum moderator.]

 

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New Here ,
Jan 06, 2020

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Hi, this is Nahia, I had the same issue then tried this and it worked easily. The simplest way is to save your file as .psd, open it in illustrator, take the same steps ( export for web), choose your destination, and your file is exported easily.

hope this works for you!!!

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Adobe Community Professional ,
Jan 06, 2020

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Perhaps you can demonstrate the opening of a Photoshop animation in Illustrator and the export to an animated GIF?

Dave

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New Here ,
Jan 11, 2020

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try this,

 

1. Save for web, and click on "Preview" (red circled button)

_1.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

2. A browser will then pop up loading the animated gif.

_2.jpg

 

3. Save your gif to the location u wanted to.

_3.jpg

 

I know its not the right way to do it, but if u r in hurry, can try using this method.

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Community Beginner ,
Jul 15, 2019

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Actual solution is to restart Photoshop every time you want to make a 1080p+ gif that's longer than 500 frames. If you've already created a gif in Photoshop, the current iteration of the cache can't handle another gif manufacturing process. You must restart, rather than resizing your images down, which is utter nonsense, but whatevs. 

There ya go.

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New Here ,
Dec 29, 2019

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I had the exact same error. Tried all the suggested solutions listed below but none worked.

 

I then updated my PS on the CC app, and it's all fixed.

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New Here ,
Jan 10, 2020

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I had the same problem until I realised I was working in the 2019 version. Switched to 2020 and it worked perfectly.

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Community Beginner ,
Jan 17, 2020

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OMG! Thought I was updated but the dock does not update the icon and PS 2019 was not replaced! Thanks sir!

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New Here ,
Feb 19, 2020

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Check it under your application folder. CC2020 won't replace the cc2019.

it will install separately. 

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New Here ,
Jan 22, 2020

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Updating to 2020 also worked for me, after the other options did not. 

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