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Tejasvi24235857efcm
Participant
May 28, 2023
Question

Facing bugs and technical glitches throughout Adobe

  • May 28, 2023
  • 6 replies
  • 1667 views

Hi!
Sharing too many issues that me and my team has been facing with Adobe since 1 month.

Photoshop has many glitches - such as

1. Zooming into my artboard/composition - white patches or underlying layer keeps appearing as pixels. Disturbs working greatly. 

2. Copying contents of an artboard into the same file or another file, all the layers jumble up, all groups disintegrate, sometimes, even applied layer style are removed.

Request to look into Photoshop from Adobe.

 

Illustrator faced a glitch regarding Preview and outline. Despite the file being light, has been crashing and needs repeated recoveries.

On zooming into the artboards, the screen is turning into Outline mode on its own and showing technical issue in converting back to Preview mode.

 

 

This topic has been closed for replies.

6 replies

P
Pujan29599465eha0
Participant
July 2, 2023

Problem not resolved in the latest updated. The issue is being faced by many. Never expected Adobe (undergoing so many glitches throughout all apps) leaving such bugs unattended..!

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
May 31, 2023

Hi @Tejasvi24235857efcm sounds like a GPU issue if its affecting both apps.


Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    May 31, 2023

    @Kevin Stohlmeyer 

    This is the third request for this information. See the post from @J E L .

     

      J E L
      Community Expert
      J E LCommunity Expert
      Community Expert
      May 31, 2023

      Thank you, @jane-e, for pointing that out. I honestly wonder if my posts here are shadow-banned or something, since this seems to happen to me quite often. I'll suggest fixes and before the OP can reply, others come along in a short span of time and suggest the very same fix… it's as though they aren't seeing or reading my replies at all. I realize two can sometimes offer the same idea at the same time and then post before seeing the other. But that isn't the case here. If the reason I am being dismissed is due to my style of communicating suggestions, I'm more than willing to hear comments separately on how my responses might be improved. Otherwise, I think it's important to the Community that we do our best not to step on each other's virtual toes in the middle of trying to assist users. My apologies to @Tejasvi24235857efcm for taking this thread off-topic. Please know there are several of us here who truly want to find solutions for you!

        jane-e
        Community Expert
        jane-eCommunity Expert
        Community Expert
        May 31, 2023

        Illustrator faced a glitch regarding Preview and outline. Despite the file being light, has been crashing and needs repeated recoveries. On zooming into the artboards, the screen is turning into Outline mode on its own and showing technical issue in converting back to Preview mode.

        By @Tejasvi24235857efcm

         

         

         

        These issues all sound like they are related to your GPU, so please follow the advice from @J E L to post your system info. For your Illustrator questions, start a new thread on the Illustrator forum. One of the forum volunteers there might be able to assist.

        https://community.adobe.com/t5/illustrator/ct-p/ct-illustrator?page=1&sort=latest_replies&lang=all&tabid=all

         

        Jane

         

          NB, colourmanagement
          Community Expert
          NB, colourmanagementCommunity Expert
          Community Expert
          May 29, 2023

          Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews)

          and restarting Photoshop have any bearing on the issue?

           

          And sometimes this helps:

          Go to Preferences > Performance..., uncheck Multithreaded Compositing, and restart Photoshop.

           

          Also try this:

          Next step would be to go to Preferences > Technology Previews... and enable "Older GPU mode (pre 2016)", then restart Photoshop

          Next step would be to disable the GPU in Photoshop preferences, then restart Photoshop

           

          Also consider updating your graphics driver

           

          I hope this helps
          neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
          google me "neil barstow colourmanagement" for lots of free articles on colour management

            J E L
            Community Expert
            J E LCommunity Expert
            Community Expert
            May 30, 2023

            @NB, colourmanagement, yes, I asked the OP if trying two of those fixes would work. Maybe we'll hear back soon if that solved the problem.

              T
              Tejasvi24235857efcmAuthor
              Participant
              May 31, 2023
              None of these solutions and settings worked on mine or any of my team
              mate's system. Request to resolve the bugs.
              J E L
              Community Expert
              J E LCommunity Expert
              Community Expert
              May 28, 2023

              @Tejasvi24235857efcm, for your Photoshop issue, try going to Edit > Preferences > Technology Previews and enable “Deactivate Native Canvas” and/or “Older GPU mode (pre 2016)” if that applies to your system. Then restart Photoshop. Let us know if that works. 

                kglad
                Community Expert
                kgladCommunity Expert
                Community Expert
                May 28, 2023

                in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

                 

                p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

                 

                <moved from using the community bugs>

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