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July 3, 2025
Question

Failed Installations Keep Taking More and More Hard Drive Space

  • July 3, 2025
  • 1 reply
  • 142 views

This time I started at 51GB free hard drive space, installed Creative Cloud which dropped it to 49GB, then I installed Photoshop, which failed and dropped me to 46GB. I used the cleaner tool and it only brought me up to 48GB so there is another 3GB just gone right there. Reinstalled creative cloud which of course took another 2GB. Installed Beta which succesfully installed which brought me down to 36GB. So installing creative cloud and a 6GB Photoshop Beta app has taken 15GB for some reason. And I still never got my lost 8GB back from previous failed installations.

 

Please do not reply with a copy pasted answer about the cleaner tool. I need you to tell me the exact location where these failed installation files are being stored so I can manually delete them. Please tell me the exact names of the files and folders. I really do not want to have to reformat my entire computer. It makes me wonder how much space adobe has taken over the past two years. I just saw a recently posted youtube video of a windows user who "uninstalled" his adobe products and then found an adobe folder with 30GB of temp files. 

 

There is no way I'm the first person with this issue. Please tell me how to resolve this.

1 reply

Kevin Stohlmeyer
Community Expert
Community Expert
July 7, 2025

@Rd5E28 On a Mac, the dmg files would be in your downloads folder and any installed files would have been removed using the CC Cleaner tool. One thing to consider is doing a cache clear of your system. Onyx can remove temp files and caches, clearing up HD space after a failed install. https://www.titanium-software.fr/en/onyx.html

It's free to use.