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EmergeMe
EmergeMe
Inspiring
October 27, 2023
Answered

Failing graphics processor compatibility check

  • October 27, 2023
  • 10 replies
  • 1555 views

Photoshop 25.1.0

Windows 11 Pro, 22621.2506

NVIDIA GeForce RTX 3080 Ti, Driver 31.0.15.3758

 

As of the latest release I am recieving an Unknown GPU issue:

 

 

I have an NVIDIA GeForce RTX 3080 Ti on Windows 11 and it was working fine yesterday. This problem just started happening when I updated PhotoShop. As far as I know, I do not have the Microsoft OpenCL/OpenGL Compatibility Pack installed. Any advice?

    This topic has been closed for replies.
    Correct answer EmergeMe

    Good news. NVIDIA just released a new driver (31.0.15.5123) which seems to have eliminated the Graphics Processor error for me.

    10 replies

    EmergeMe
    EmergeMeAuthorCorrect answer
    Inspiring
    January 29, 2024

    Good news. NVIDIA just released a new driver (31.0.15.5123) which seems to have eliminated the Graphics Processor error for me.

    C
    chrisb13277001
    Inspiring
    January 14, 2024

    Installing the OpenCL™ and OpenGL® Compatibility Pack from the Microsoft Store is the only thing that resolved the graphics processor is incompatible error for me. I would try that if you have Windows and did a clean install of the driver. 

    D
    default79vntdj907ft
    Participant
    November 3, 2023

    I have the same issue with PS 25.1.  Reverted to PS 25.0 and it works fine. Seems to be a real PS 25.1 BUG. For reference, LrC 13.0.1 has no problem.

    NVIDIA GeForce RTX 3070 Ti on Windows 11, eGPU. Studio driver 31.0.15.4601

      D Fosse
      Community Expert
      D FosseCommunity Expert
      Community Expert
      October 27, 2023

      I see one other thread with the same problem. So maybe this is a real PS bug. 

       

      Revert to the previous version until this is resolved. Uninstall, and install from "previous versions" in the CC app.

        EmergeMe
        EmergeMeAuthor
        Inspiring
        October 27, 2023

        Ah, OK. I found it. Thanks.

        Unfortunately, still not working.

          D Fosse
          Community Expert
          D FosseCommunity Expert
          Community Expert
          October 27, 2023

          It's in your user account, not program files.

           

          I'm on a phone, so can't show screenshots now.

            EmergeMe
            EmergeMeAuthor
            Inspiring
            October 27, 2023

            I did reset the preferences. But, I do not see a "Settings" folder:

            To which folder are you referring?

              D Fosse
              Community Expert
              D FosseCommunity Expert
              Community Expert
              October 27, 2023

              You did reset preferences? Move the whole settings folder to the desktop for a complete reset.

                EmergeMe
                EmergeMeAuthor
                Inspiring
                October 27, 2023

                Thank you, but no joy. Same issue.

                D Fosse
                Community Expert
                D FosseCommunity Expert
                Community Expert
                October 27, 2023

                Reinstall the driver, and reset PS preferences.

                 

                There is no "pack" This is the driver not being recognized.

                 

                Install the Studio driver, choose custom install and check "clean install".

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