Fehlermeldung: Verlaufswerkzeug konnte nicht benutzt werden, weil ein Programmfehler aufgetreten ist

Question

Hallo,

Fehlermeldung bei jeder Verwendung vom Verlaufswerkzeug.

Rücksetzen auf vorherige Version von v 25 ohne positiven Effekt.

Photoshop v 24.7.5 funktioniert

System: Windows

Photoshop Error information
Code: -1
Text: weil ein Programmfehler aufgetreten ist
Message: Das Verlaufswerkzeug konnte nicht benutzt werden, weil ein Programmfehler aufgetreten ist.
Stack:
Adobe Photoshop 25.12.0 20240903.r.806 055f5e9 - x86
0 address: 00007FF671DFDC82 base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: 'curl_formget:-1 in n.a.'
1 address: 00007FF671DACDCD base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: 'curl_formget:-1 in n.a.'
2 address: 00007FF66EFC3611 base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??0?$singleton@V?$extended_type_info_typeid@VModeler@dbrush_0011011100@@@serialization@boost@@@serialization@boost@@IEAA@XZ:-1 in n.a.'
3 address: 00007FF66EFC162C base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??0?$singleton@V?$extended_type_info_typeid@VModeler@dbrush_0011011100@@@serialization@boost@@@serialization@boost@@IEAA@XZ:-1 in n.a.'
4 address: 00007FF66EFC59C3 base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??0?$singleton@V?$extended_type_info_typeid@VModeler@dbrush_0011011100@@@serialization@boost@@@serialization@boost@@IEAA@XZ:-1 in n.a.'
5 address: 00007FF66EFC5AAE base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??0?$singleton@V?$extended_type_info_typeid@VModeler@dbrush_0011011100@@@serialization@boost@@@serialization@boost@@IEAA@XZ:-1 in n.a.'
6 address: 00007FF66EFC5AB9 base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??0?$singleton@V?$extended_type_info_typeid@VModeler@dbrush_0011011100@@@serialization@boost@@@serialization@boost@@IEAA@XZ:-1 in n.a.'
7 address: 00007FF66EFC39E0 base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??0?$singleton@V?$extended_type_info_typeid@VModeler@dbrush_0011011100@@@serialization@boost@@@serialization@boost@@IEAA@XZ:-1 in n.a.'
8 address: 00007FF66EFC3A5F base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??0?$singleton@V?$extended_type_info_typeid@VModeler@dbrush_0011011100@@@serialization@boost@@@serialization@boost@@IEAA@XZ:-1 in n.a.'
9 address: 00007FF6704928B1 base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
10 address: 00007FF670491231 base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
11 address: 00007FF67048FA79 base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
12 address: 00007FF670490AD6 base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
13 address: 00007FF670487D10 base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
14 address: 00007FF670490D4B base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
15 address: 00007FF66FB7BE3F base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
16 address: 00007FF670F25540 base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
17 address: 00007FF670FA26C2 base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
18 address: 00007FF66F05426E base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
19 address: 00007FF66F05419D base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
20 address: 00007FF66F05419D base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
21 address: 00007FF66F05419D base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
22 address: 00007FF66F05419D base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
23 address: 00007FF66F05419D base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
24 address: 00007FF66F05419D base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
25 address: 00007FF66F05419D base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
26 address: 00007FF66F6E2F51 base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4AIDEFormatType@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
27 address: 00007FF66F6E5317 base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4AIDEFormatType@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
28 address: 00007FF66F44878D base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4AIDEFormatType@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
29 address: 00007FF670D94BBA base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
30 address: 00007FF66F4588AD base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4AIDEFormatType@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
31 address: 00007FF66F459CCA base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4AIDEFormatType@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
32 address: 00007FF66F4542E9 base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4AIDEFormatType@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
33 address: 00007FF66F475A4D base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4AIDEFormatType@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
34 address: 00007FF66F47368B base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4AIDEFormatType@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
35 address: 00007FF66F470C5E base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4AIDEFormatType@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
36 address: 00007FFAA6F6EF5C base: 00007FFAA6F60000 module name: 'USER32.dll' symbol info: 'CallWindowProcW:-1 in n.a.'
37 address: 00007FFAA6F6E9DE base: 00007FFAA6F60000 module name: 'USER32.dll' symbol info: 'CallWindowProcW:-1 in n.a.'
38 address: 00007FF66F44AD59 base: 00007FF66E760000 module name: 'Photoshop.exe' symbol info: '??4AIDEFormatType@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
39 address: 00007FFAA6F6EF5C base: 00007FFAA6F60000 module name: 'USER32.dll' symbol info: 'CallWindowProcW:-1 in n.a.'

Shivani Somayajula · Accepted Answer

Hey, Kaiser Ralf. Before doing any troubleshooting, update Photoshop to the latest v26.0 from the Creative Cloud Desktop application https://adobe.ly/4dNcowf

Check here for more details: https://adobe.ly/4eNXhEe

I'll move this to discussions for now. If the Photoshop issue persists after updating, please follow the steps below and let us know.

Socken-Welt G36382711ic9b Welcome to the Photoshop Community.

We're sorry for the trouble. I'll need more info to help you figure this out. Does this happen when you use the Gradient Tool or a Gradient Preset saved in the Library panel? Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

In this case, you can begin by resetting the Gradient tool itself. Right-click on the Tool icon in the Toolbar menu and select Reset Tool.

If this does not help, ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
Restart the computer.

Let me know how it goes.

Thanks,

Shivani

Socken-Welt G36382711ic9b · Answer

Version 26

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