File Info not accessible

Forum|Forum|11 months ago
April 28, 2025
1 reply
392 views

'Could not complete the File Info command because the Metadata library could not be loaded.' Mac OS 11.7.10 Big Sur. I did a search for this which just took me to a dead end. Any help would be appreciated.

macOS

A

Aleke

Community Manager

Hi @Guy5FF3! I understand the frustration.

Could you share more details about the issue? What version of Photoshop are you using? Does this happen with every file or only specific ones?

As a first step, we can try resetting the preferences to restore Photoshop to its default state. This often solves miscellaneous issues. Just make sure to create a backup, as it will delete your workspaces, brushes, and other settings. Here's how to do that: Reset Photoshop Preferences.

Thank you so much!

Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

G

Guy5FF3Author

Participating Frequently

Hi Alek,

Thanks for looking at this so promptly. I’ve tried to reset Photoshop preferences as described, but immediately hit a snag - there’s no library listed in my Users folder! Here’s a screenshot.

I’m using Photoshop 2024, 25.12.0 release. It’s a nearly 10-year-old iMac 27 inch with Mac OS 11.7.10 Big Sur. It worked perfectly well until recently, maybe when I updated Photoshop? Not sure. I know it’s not a recent OS, but I’m keen to avoid updating to the latest OS as that would affect some of my other software.

Thanks,

Guy

E

ExUSA

Legend

Big Sur is long since unsupported by Apple and is not secure to use online.

As for the Library folder, its hidden. Google how to navigate to it.

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