File is Unlocked

Question

I used to use Ps in a different MS account. Yesterday I changed the account but using the same PC. I imported all my brushes, and have done all the setting. But when I'm working on a file, I wanted to save it. Then its showing this. Anyone please help me! I'm working on an important project, but can't save it. I think its because I changed my account since I never faced this issue before on my previous account. Please help me out!

Myra Ferguson · Answer

According to the following post, it was anti-virus software that caused the problem. They said when they uninstalled Avast, they could save:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/error-could-not-save-the-file-because-the-file-is-locked-in-photoshop/td-p/9570391

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded