File not opening on new 2025 Photoshop

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I was working on a psd file and I was able to open it just fine on 2024 Photoshop but when I got the new 2025 Photoshop I could no longer open the file. When I tried to open it a popup would come up saying that the file is not able to open and I had to restart photoshop. Not sure what the problem is.

Windows

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Pixellilo

Participant

Similar issue. Can’t open a new file. There is enough of a free space on the disc.

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Ged_Traynor

Community Expert

@Pixellilo you’ll need to provide more information, how large is the file you’re trying to open and how much free space do you have for the scratch disk

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MarekMularczyk

Community Expert

You mentioned you had to restart Photoshop. After the restart, has it worked?

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Adobe Community ExpertAdobe Certified Professional

Kevin Stohlmeyer

Community Expert

Hi @frank_2199 if you can, go to Photoshop 2025 help/menu/system info and copy and paste the entire report in a reply. Where is the psd in question located?

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