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Bruno22294960jibd
Participating Frequently
August 25, 2024
Question

File opening as a "New Document"

  • August 25, 2024
  • 1 reply
  • 196 views

Hi. I am trying to open a PSD file I was working on yesterday. Now, PS opens the "New Document" pop-up window, and I can only open a white canvas. I checked this issue on other people's threads and tried opening the file by double-clicking on it and dragging and dropping, too, but the issue persisted.

 

Running current PS version on Windows 11

What is happening? 

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1 reply

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
August 25, 2024

Are you double-clicking from Windows Explorer? Bridge? How about File > Open from Photoshop?

 

Please show a screenshot of how the file looks in Bridge or Windows Explorer. What is the file size in MB, what is the document size in pixels?

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