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kimh26063891
Participant
November 22, 2017
Question

files appear to be open, but can't see anything

  • November 22, 2017
  • 1 reply
  • 3471 views

I opened a Photoshop file today and while it looks like the file is open (and i tried several files) nothing appears on the screen. Why not? What I've done to try and correct is resetting preference via the ctrl/alt/shift method, I could not fine a prefs file to move. And I've ensured I've downloaded the latest version. I'm on Win10.

Any ideas?

    This topic has been closed for replies.

    1 reply

    Zarushura
    Participating Frequently
    November 27, 2017

    I've been having the same problem regularly since the November update of Photoshop to CC 2018. If I resize the window, the canvas will update once, but it continues to not display any new edits to the open file. Usually restarting Photoshop will fix the problem, but it's still annoying! If anyone can tell us what's going on that would be great.

    I'm using Photoshop on OSX High Sierra 10.13.1 with a Wacom Intuos 4.

    Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799  x64

    Number of Launches: 345

    Operating System: Mac OS 10.13.1

    System architecture: Intel CPU Family:6, Model:94, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

    Physical processor count: 4

    Logical processor count: 8

    Processor speed: 4000 MHz

    Built-in memory: 16384 MB

    Free memory: 8042 MB

    Memory available to Photoshop: 13614 MB

    Memory used by Photoshop: 70 %

    Alias Layers: Disabled.

    Modifier Palette: Disabled.

    Highbeam: Enabled.

    Touch Bar Property Feedback: Enabled.

    Image tile size: 1024K

    Image cache levels: 4

    Font Preview: Medium

    TextComposer: Latin

    Display: 1

    Main Display

    Display Bounds: top=0, left=0, bottom=1440, right=2560

    OpenGL Drawing: Enabled.

    OpenGL Allow Old GPUs: Not Detected.

    OpenGL Drawing Mode: Advanced

    OpenGL Allow Normal Mode: True.

    OpenGL Allow Advanced Mode: True.

    AIFCoreInitialized=1

    AIFOGLInitialized=1

    OGLContextCreated=1

    NumGLGPUs=1

    NumCLGPUs=1

    NumNativeGPUs=1

    glgpu[0].GLVersion="2.1"

    glgpu[0].IsIntegratedGLGPU=0

    glgpu[0].GLMemoryMB=2048

    glgpu[0].GLName="AMD Radeon R9 M390 OpenGL Engine"

    glgpu[0].GLVendor="ATI Technologies Inc."

    glgpu[0].GLVendorID=4098

    glgpu[0].GLRectTextureSize=16384

    glgpu[0].GLRenderer="AMD Radeon R9 M390 OpenGL Engine"

    glgpu[0].GLRendererID=16915458

    glgpu[0].HasGLNPOTSupport=1

    glgpu[0].CanCompileProgramGLSL=1

    glgpu[0].GLFrameBufferOK=1

    glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"

    glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]

    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

    glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

    glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

    glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

    glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

    glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

    clgpu[0].CLPlatformVersion="1.2 (Sep  6 2017 16:05:06)"

    clgpu[0].CLDeviceVersion="1.2 "

    clgpu[0].IsIntegratedCLGPU=0

    clgpu[0].CLMemoryMB=2048

    clgpu[0].CLName="AMD Radeon R9 M390 Compute Engine"

    clgpu[0].CLVendor="AMD"

    clgpu[0].CLVendorID=16915456

    clgpu[0].CLDriverVersion="1.2 (Sep 29 2017 18:59:39)"

    clgpu[0].CLBandwidth=1.25211e+11

    clgpu[0].CLCompute=859.064

    nativegpu[0].NativeName="AMD Radeon R9 M390"

    License Type: Subscription

    Serial number: 94070049474887659032

    GUIDBucket:

    Application folder: /Applications/Adobe Photoshop CC 2018/

    Photoshop scratch has async I/O enabled

    Scratch volume(s):

      Startup, 951.8G, 583.3G free

    Required Plug-ins folder: /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/Plug-ins/

    Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2018/Plug-ins/

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       dvacore.framework   dvacore   11.1.0.0  

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       ICUData.framework   ICUData   3.61   "gtlib_6.0" "." "21287"

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       manta.framework   manta   2.0.00.1   1.

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       UpdaterNotifications.framework   UpdaterNotifications   10.0.0.1   "10.0.0.1"

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       Accented Edges 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Adaptive Wide Angle 19.0.1, Copyright © 2014-2017 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”

       Angled Strokes 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Average 19.0  ©1993-2017 Adobe Systems Incorporated - from the file “Average.plugin”

       Bas Relief 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       BMP 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Camera Raw 10.0 (827), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

       Camera Raw Filter 10.0 (827), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

       Chalk & Charcoal 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Charcoal 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Chrome 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Cineon 19.0  ©2002-2017 Adobe Systems Incorporated - from the file “Cineon.plugin”

       Clouds 19.0  ©1993-2017 Adobe Systems Incorporated - from the file “Clouds.plugin”

       Collada DAE 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

       Color Halftone 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Colored Pencil 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       CompuServe GIF 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Conté Crayon 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Craquelure 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Crop and Straighten Photos 19.0  Copyright © 2003-2017 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”

       Crop and Straighten Photos Filter 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Crosshatch 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Crystallize 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Cutout 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Dark Strokes 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       De-Interlace 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Dicom 19.0.1, Copyright © 2003-2017 Adobe Systems Incorporated - from the file “dicom.plugin”

       Difference Clouds 19.0  ©1993-2017 Adobe Systems Incorporated - from the file “Clouds.plugin”

       Diffuse Glow 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Displace 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Dry Brush 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Eazel Acquire 19.0  Copyright © 2007-2017 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”

       Entropy 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

       Export Color Lookup Tables 19.0  Copyright ©2012-2017 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”

       Extrude 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       FastCore Routines 19.0  ©1990-2017 Adobe Systems Incorporated - from the file “FastCore.plugin”

       Fibers 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Film Grain 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Filter Gallery 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Flash 3D 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

       Fresco 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Glass 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Glowing Edges 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Google Earth 4 KMZ 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

       Grain 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Graphic Pen 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Halftone Pattern 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Halide Bottlenecks 19.0  Copyright © 2017 Adobe Systems Incorporated - from the file “HalideBottlenecks.plugin”

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       IFF Format 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

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       JPEG 2000 19.0  Copyright © 2001-2017 Adobe Systems Incorporated - from the file “JPEG2000.plugin”

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       Liquify 19.0.1, Copyright © 2001-2017 Adobe Systems Incorporated - from the file “Liquify.plugin”

       Matlab Operation 19.0  ©1993-2017 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

       Maximum 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

       Mean 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

       Measurement Core 19.0  Copyright © 1993-2017 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”

       Median 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

       Mezzotint 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Minimum 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

       MMXCore Routines 19.0  ©1990-2017 Adobe Systems Incorporated - from the file “MMXCore.plugin”

       Mosaic Tiles 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Multiprocessor Support 19.0  Copyright © 1990-2017 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”

       Neon Glow 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Note Paper 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       NTSC Colors 19.0  ©1993-2017 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”

       Ocean Ripple 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       OpenEXR 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Paint Daubs 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Palette Knife 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Patchwork 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Paths to Illustrator 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       PCX 19.0  ©1989-2017 Adobe Systems Incorporated - from the file “PCX.plugin”

       Photocopy 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Photoshop 3D Engine 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”

       Photoshop Touch Copyright ©2013-2017 Adobe Systems Incorporated - from the file “PSDX.plugin”

       Picture Package Filter 19.0  ©1993-2017 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

       Pinch 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Pixar 19.0  ©1989-2017 Adobe Systems Incorporated - from the file “Pixar.plugin”

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       Sprayed Strokes 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

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       Stamp 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

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       Summation 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

       Targa 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Texturizer 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Tiles 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Torn Edges 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Twirl 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       U3D 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

       Underpainting 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Vanishing Point 19.0.1, Copyright © 2003-2017 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”

       Variance 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

       Virtual Reality Modeling Language | VRML 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

       Water Paper 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Watercolor 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Wave 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Wavefront|OBJ 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

       Wind 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Wireless Bitmap 19.0  ©1989-2017 Adobe Systems Incorporated - from the file “WBMP.plugin”

       ZigZag 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

    Optional and third party plug-ins: NONE

    Duplicate and Disabled plug-ins: NONE

    Plug-ins that failed to load: NONE

    Extensions:

       com.adobe.Butler.backend  2.0.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”

       com.adobe.inapp.purchase  2.11.27 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchase.html”

       New Document  2.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.ccx.fnft/fnft.html”

       Libraries  2.11.27 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”

       Start  2.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”

       Space Equal  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.uebele.eqspace/index.html”

       Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”

       Export As  3.0.13 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

       Shutterstock  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.shutterstock/index.html”

       Export As  3.0.13 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

    Installed TWAIN devices: NONE