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Participant
September 21, 2026
Question

Fill & expand in Photoshop doesn't work.

Generative Fill / Expand does not work in Photoshop 27.10.0. Generative Fill either fails with an error or remains stuck on “Generating…” indefinitely.

The exact same computer, Adobe account, network connection and files work correctly when using the previous Photoshop version.

I tested Firefly Fill & Expand, Firefly Image 1 and Firefly Image 5. All of them fail or remain stuck in Photoshop 27.10.0.

Adobe Firefly in the browser works correctly.

After reverting to the previous Photoshop version, Generative Fill / Expand immediately works again.

This strongly suggests a regression in Photoshop 27.10.0 rather than an account, network or document issue.

28 replies

Gutotug
Participating Frequently
September 22, 2026

Eu também estou exatamente com o mesmo problema, começou hoje, 22 de setembro de 2026. Windows 11 + Photoshop 27.10.0

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Guto
Participating Frequently
September 22, 2026

Estoy teniendo el mismo problema, hoy funcionó y ahora no funciona, se queda sin completar!!!!!! 

 

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Participating Frequently
September 22, 2026

 

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Participant
September 22, 2026

same problem here, im brazilian and it is like that since 2 hours ago or more.

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Gutotug
Participating Frequently
September 22, 2026

eu tb! posta aqui quando resolver? vou testar a versão Beta. Valeu!

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Guto
Participant
September 22, 2026

​@fierce_Zephyrcd8c o beta tampouco funciona… tem que voltar uma versão 

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Anshul_Saini
Community Manager
Community Manager
September 21, 2026

Hi @Mercedes315759665xoq,

Thank you for the detailed testing. I don’t want to send you through general account, network, or document troubleshooting when you’ve already effectively isolated the issue.
 

Could you please try one additional comparison for us?

Photoshop 27.12 Beta is currently available in the Creative Cloud desktop app under Beta apps. If you’re comfortable testing it, please install the Beta alongside your current Photoshop installation and try the same Generative Fill/Expand workflow with the same file and model.
 

Please let us know whether the operation:

  • works normally in 27.12 Beta,

  • produces the same error, or

  • remains stuck on “Generating…”.
     

Please also share Help > System Info > Copy from Photoshop 27.10.0 and, if the problem also occurs in the Beta, from 27.12 Beta.
 

For attempts that fail with an error, a screenshot showing the complete error message would be helpful. If it remains on “Generating…”, please let us know approximately how long you’ve left it running before canceling.
 

This comparison should help us determine whether the behavior is specific to the 27.10.0 build or is still present in the current development build.
 

Thanks again for taking the time to isolate this.
 

Best,
Anshul Saini

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Participant
September 22, 2026

​@Anshul_Saini buenas tardes, yo tengo exactamente el mismo problema, me instalé la versión beta pero sigue igual se queda en generando con la barra verde completa pero nunca termina de generar, antes demoraba unos 10 a 15 segundos como mucho en generar pero ahora aunque lo deje 5 minutos o no genera o manda error de conexión o simplemente dice ocurrió un error no se pudo generar

las especificaciones de mi pc:
RTX 5080 GIGABYTE WINDFORCE OC
RAM: 64GB 6000MHZ
CPU: RYZEN 9 9900X3D
SSD: NVME M.2 GEN 4

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