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Answered

Fixed: Photoshop 22.0 neural filter style transfer not available

Forum|Forum|5 years ago
October 20, 2020
42 replies
124389 views

I am pumped for the style transfer feature in photoshop 2021, but it is the only neural filter that wont work. The download button is unclickable and greyed out and it says the filter is not available.

{Moderator Note: Edited thread title, LFP-1846, PS-57169}

Correct answer Corvette1968

Finally I could install these filters... First I had to set the temporary path (TEMP and TMP) to c:\windows\temp. Second I had to run PS as administrator. Then the download worked.

Then I started PS without admin-rights and the filters were not installed... So I had to change the rights for all of the directories in folder c:\users\....\Appdata\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\ that I am authorised to access it.

Afterwords the filters worked!! *halleluja*

Show previous replies

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Megan5CE7

Participant

This is a crosspost, but I wanted to share how I was finally able to solve this mysterious problem by modifying the advanced permissions for the Temp Adobe folder

disable inheritence
disable "delete" permissions for all accounts

After that I just clicked to download the filters and the temp folder filled up with tar files and folders. Then I dragged the folders to their corresponding location in the AppData/Roaming folder and it works like a charm. I saved the TAR files just in case.

richardondrovic

Inspiring

Brilliant, Megan,

How on earth did you ever find this? Fixed the problem for me, thank you SO much!

davids93793101

Participant

I was having this problem and restarted multiple times, deleted the cache folder etc with no luck.

What finally worked for me was going to the "Help" menu in Photoshop and picking "Manage My Account". This took me to the Adobe website where I had to accept some new terms & conditions, then login again. After that I was able to download the filters.

Hope that helps someone.

Ed589

Participant

Still trying to get the new neural filters. Updated Photoshop to 22.0.0. When Neural Filters comes up with a regular 8 bit image, the only filters I see are Skin Smoothing and Style Transfer. There is no option to do anything else. How do I get the filters? Second question, why is this so effed up?

Sahil.Chawla

Adobe Employee

Hi there,

We're sorry for the "The filter is not available" error. You should try restarting Photoshop multiple times and it should show you the neural filters. Actually, a lot of users trying to download the neural filters on the launch day at the same time and that caused the error message. We have fixed this issue from the backend.

Regards,
Sahil

S

stunning_enthusiasm16B8

Participating Frequently

Somehow fixing your backend does not fix my frontend!

abrambailey

Participant

For me v 22.0 installed as a second install when I did the update. So under all apps in adobe cc I could see v 21.2.4 and 22, so something weird happened, and I was actually in the older version of the software. I have uninstalled the old one and everything is fine in 22.

davescm

Community Expert

"........so something weird happened,........"

You are given the choice when updating from the CC desktop app to keep or delete old versions

Dave

T

teresawei

Participating Frequently

I have restarted PS 2021 4 times and neural filter style transfer stiill is not available for download

S

stunning_enthusiasm16B8

Participating Frequently

I just tried to uninstall Photoshop, then reinstall Photoshop. Still cannot download Neural Filters! Sorry, this does not work.

Mohit Goyal

Community Manager

Hi all,

We're sorry for the "The filter is not available" error. You should try restarting Photoshop multiple times and it should show you the neural filters. Actually, a lot of users trying to download the neural filters on the launch day at the same time and that caused the error message. We have fixed this issue from the backend.

Thanks,

Mohit

R

romuald5F9F

Participant

hi

my photoshop is up to date but i can't find neural filters...did someone have the same problem?

Best 🙂

jane-e

Community Expert

Hi

Instead of "up to date", can you give us the exact version?

Mac: Photoshop > About

Win: Help > About

They are only in Photoshop 22 (2021), and you may have an older version open.

~ Jane

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stunning_enthusiasm16B8

Participating Frequently

I also was not able to download the Neural Filters after Photoshop 22.0.0 update. Everytime I clicked on the cloud, it wold just stop and go back to a blue Download button. What gives?

V

vickim68445947

Inspiring

My download button is just grayed out. There is definitely something wrong with these neural filters. Cannot even download them at all.

N

ndowAuthor

Participating Frequently

When I restarted for a third time, it worked.

K

KatieJMiller

Participant

Hey there,

Just watched the 2020 Adobe Max intro session on Neural Filters in Photoshop.

I just downloaded my most recent CC version of Photoshop on my Macbook Pro.

Neural Filters are not showing up upon opening Photoshop (also restarted and still don't show).

Can't find anywhere that tells me how to download, install, or just make them show up for me... please advise.

Thank you!

T

timr21031184

Participating Frequently

To clarify, can you not find the dialog or can't download the ones that need downloading? To find them

Then you'll see

Unfortuantely for me, many need to be downloaded and neither the cloud icon nor the 'download' button cause that to happen like it says it should here Neural Filters