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Known Participant
Mar 22, 2023 10:30 AM UTC
Answered

Flashing White oblong instead of the image you are trying to open

If you have the above problem go into photoshop prefrences performance and uncheck use graphics proccessor. That should fix the problem, it worked for me!

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Ged_Traynor
Ged_TraynorCorrect answer
Community Expert
Mar 22, 2023 10:41 AM UTC

@Bakst Creatives by disablng the GPU you will lose some functionality that requires it

You can try enabling Deactivate Native Canvas to see if it helps, if that doesn't help try enabling the second option highlighted, restart Photoshop on each occassion

9 replies

Participant
Apr 10, 2023 2:21 PM UTC

many thanks - that worked for me too!

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Inspiring
Mar 26, 2023 10:06 AM UTC

It's unfortunately not fixing the Problem for me.

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Known Participant
Mar 26, 2023 11:54 AM UTC
Try closing down photoshop, reboot the computer and see if it works.
Sometimes the changes do not fully register on your computer unless you
reboot the computer. Hopefully that fixes it.
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Ged_Traynor
Community Expert
Ged_TraynorCommunity ExpertCorrect answer
Community Expert
Mar 22, 2023 10:41 AM UTC

@Bakst Creatives by disablng the GPU you will lose some functionality that requires it

You can try enabling Deactivate Native Canvas to see if it helps, if that doesn't help try enabling the second option highlighted, restart Photoshop on each occassion

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Known Participant
Mar 22, 2023 1:57 PM UTC

Thank you for your advice I have re-enabled grphics processor and checked deactivate native canvas, and it fixes the problem.

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Ged_Traynor
Community Expert
Community Expert
Mar 22, 2023 2:35 PM UTC

You're welcome 🙂

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