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cpcent
cpcent
Known Participant
October 16, 2019
Question

For Windows 10 Clients Can't Update From Creative Cloud in Closed Proxy Environment

  • October 16, 2019
  • 1 reply
  • 491 views

This is a continuation from the following thread:

https://community.adobe.com/t5/Photoshop/Cannot-update-Photoshop-in-closed-proxy-environment/m-p/9741750#M156991

 

It has been a year and I'm still unable to update/download Adobe software (e.g. Adobe Photoshop, Dreamweaver, InDesign, etc.) via the Creative Cloud from a closed proxy environment. I have more details since I posted the last thread:

 

  • Clients are in a closed proxy environment (i.e. traffic that does not go through the proxy server is dropped at the firewall). The proxy does NOT require authenication.
  • Internet proxy server settings are configured correctly on the client (applied with group policy).
  • Clients are able to open/use Photoshop, Dreamweaver, etc. without any problems.
  • Clients are NOT able to update/download software via Adobe Creative Cloud. When the user clicks on the Adobe Creative Cloud icon a window pops up with a spinning blue circle.
  • The firewall logs indicate that when Creative Cloud is opened, many dropped packets are sent by the client to Adobe servers (e.g. p13n.adobe.io). In other words, Creative Cloud is ignoring the client proxy settings and trying to connect straight to the internet.
  • Further complicating things, the above problem appears to be limited to Windows 10 clients (Windows 7 clients can use Creative Cloud just fine).

 

Can I please have some help with this issue? Thank you in advance.

 

This topic has been closed for replies.

1 reply

T
Test Screen Name
Legend
October 21, 2019

Maybe this solution will work https://community.adobe.com/t5/Enterprise-Teams/Creative-Cloud-proxy-settings/td-p/10199895

    M
    MTKK
    Participant
    October 21, 2019

    The link you referenced describes a different problem. Specifically, the VPN software that the person installed changed the proxy settings of the computer, and those settings persisted even after the person installed the VPN. They solved the problem by using netsh to delete the proxy settings. My problem is that Adobe CC is ignoring the existing proxy settings set via GPO on the client.

     

    By the way, I tried using netsh to add the proxy settings, but it didn't make any difference.

     

    Another question: when Adobe CC connects to the internet, under which user account does it do so? Under the user account that started Adobe CC or the SYSTEM account?

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