Free trial issue

Forum|Forum|4 days ago
July 18, 2026
3 replies
25 views

This is ridiculous why is there no email to contact. I am trying to cancel a free trial but they have already tried to take money from an empty bank account so it won’t let me and they keep on trying so I can’t add more money into it otherwise they’ll take it.

jane-e

Community Expert

@Danielagoro67

There are two things to try.

Post to the Account, Payment, & Plan forum. Adobe staff can look up your account details by using your login.

https://community.adobe.com/account-payment-plan-4

Contact Adobe Customer Care. They use Chat and X (but not phone or email).

X:

https://x.com/AdobeCare?lang=en

Chat box:

https://helpx.adobe.com/contact.html

The icon hovers in the lower right corner. Type “agent” to get a human.

Jane

D

Danielagoro67Author

Participant

@jane-e It’s been about a week but I’ve been trying since then/since the first payment and nothing works. Is there anyway I can contact actual adobe customer support

jane-e

Community Expert

@Danielagoro67

You didn’t say how many days after the trial started that you cancelled. See this page:

https://www.adobe.com/creativecloud/free-trial-download.html

Jane

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.