Freeze issue when cropping in Photoshop

Question

When using the crop tool on any image on two desktops (identical hardware), the image appears to close (while leaving the tool menus and palette picker sidebar open) and Photoshop freezes.

The freeze happens immediately after the tool is used (grabbing a side and moving it.)

This is on the latest Creative Cloud Photoshop, but not Beta. Just stable.

OS is Windows 11.

BrettN · Answer

Based on the description, my first guess is Photoshop is struggling with your video card. Try turning off the GPU by going to Edit > Preferences > Performance and unchecking "Use Graphics Processor". Then reopen your file and try crop again. If this works, try updating your video card driver and re-enabling the GPU in Photoshop.

Also, try simply resetting the Crop tool: click the Crop tool icon in the tool options bar, in the preset drop-down click the Gear icon, select Reset Tool.

If neither of these work, try resetting the application preferences. See: https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

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