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Participant
November 11, 2010
Answered

Gaussian Blur in Photoshop CS5 Corrupting files

  • November 11, 2010
  • 34 replies
  • 68750 views

We just got brand new systems at work less than a month ago and this event has happened twice since then. When using Photoshop CS5 Extended and using Gaussian blur the file becomes blocky and all layers as well as their masks become corrupted with these blocks. Can anyone help or is there any advice?

Here are my system specs...

Model Name:    Mac Pro
  Model Identifier:    MacPro5,1
  Processor Name:    6-Core Intel Xeon
  Processor Speed:    2.66 GHz
  Number Of Processors:    2
  Total Number Of Cores:    12
  L2 Cache (per core):    256 KB
  L3 Cache (per processor):    12 MB
  Memory:    16 GB
  Processor Interconnect Speed:    6.4 GT/s
  Boot ROM Version:    MP51.007F.B00
  SMC Version (system):    1.39f11
  SMC Version (processor tray):    1.39f11

    This topic has been closed for replies.
    Correct answer Chris Cox

    Ok, try disabling all third party plugins and try again.

    After that, try disabling the extension plugins, and try again.

    If this was a widespread problem, I think we'd be hearing about it from more users.

    So my guess is that it is something to do with your system or configuration.

    34 replies

    PECourtejoie
    Community Expert
    Community Expert
    January 19, 2012

    Pixel bender is ok, it is an Adobe technology: http://labs.adobe.com/technologies/pixelbenderplugin/

    I'm just an user, but I am wondering:

    Most of the users affected seem to be working in a large environment/corporate/offices.

    Most seem to be usingMac Pros.

    Usually, the files are quite large.

    Is there anything peculiar about them? Smart Objects, Advanced blending, any common denominator?

    I am wondering if they run special software (anti-virus, corporate firewall, back-up solutions) if they work locally, or if the files are located on a server, if there is anything peculiar compared to a regular computer.

    Is time machine activated, on an external or internal disk? Are they all using a wacom tablet?

    January 11, 2012

    HI!

    I have a really big problem. I work in advertising and I need to retouch a lot.

    When I use the guassian blur, my file becomes corrupted and I loose all my work done. A lot of strange objects and lines appear...

    My Mac info:

    Adobe Photoshop Extended 12.0 x64

    3,06 GHz Intel Core 2 Duo

    4 GB 1067 MHz DDR3

    ATI Radeon HD 4670 256 MB

    Mac OS X Lion 10.7.2 (11C74)

    Can anybody help me?

    Thanks a lot!

    Participating Frequently
    January 18, 2012

    Tontcho, I hear you loud and clear.  I'm also a professional retoucher, and i've recently lost at least 40 hours of work over a few months to this (or a similar) issue.  I do have a Wacom, but when this happens, i'm not using it.

    It's not just gaussian blurring that does it for me though (though it does); for me, it's way worse layers with masks, or groups of layers with masks that really get things tweaked out.

    I've done all the usual things (prefs, etc), as well as replaced all the RAM, replaced the GPU, disabled OpenGL, reinstalled the entire CS5 Suite, and still, corruption.

    I've gotten into the habit of saving extremely often, but there's been more than once that i've saved while zoomed in without noticing corruption, and therefore killed large and complex (1-2gb, 50+ layers) files.

    Anything, literally ANYTHING will help.

    Thanks,

    Erik

    System:

    10.6.8

    2.66GHz Quad Xeon

    16GB 1066MHz DDR3

    12.0.4 x64

    NVIDIA GeForce GT120

    julstx
    Participant
    January 11, 2012

    Hi Everyone

    I also noticed that MANY MANY MANY of my files were beginning to look fuzzy.  At first I thought perhaps it was me resaving to often {PC system w/ Intuos 4} and now Mac.  Then I noticed while working on a few files LIVE that a clear image went a bit blurry all of a sudden.  Thankfully, I figured out that the system was making the command on it's own because when I selected "Undo" for something totally unrelated to Gaussian Blur and had not used Gaussian blur, the command "Undo Guassian" popped up.  Then, the lightbulb went off.  It is the system doing the command on its own for some reason.

    The other day, I worked on a vintage image graphic I had downloaded from another source.  Had worked on it in a prior session as well.  I looked over at my screen and where a few pixels had softly been removed from my edits, magic wand tool selection edits, {which was fine, I wanted the layer below to kind of show through}.  The pixels turned SQUARE!?  I have also had to close out docs without saving when I notice funky things going on. 

    There is a "pixel bender" file that I have noticed on the program.  Is this related to gaussian blur?  Is this a valid PS .exe?

    I have lots of history typically when working with my images.  Perhaps I could provide a copy to Adobe to see if technical support could figure this out.

    This problem has affected several documents, including logos!   So, I am thinking it is happening upon reopening files.  And as I recall, this was ALSO occuring on my old PC.  I thought I was saving incorrectly, see above.  I have a Mac now.

    I have a new Mac and do use an Intuos 4 Pen and Tablet.  But I am *NOT* clicking down on guassian blur.

    No Third Party Plugins.

    Typically, I have Bridge running in the background 90% of time.

    Participant
    December 21, 2011

    I've been having this issue since we got CS5 at work, it's doing the same thing that everyone is describing, randomly after doing a gaussian blur  layers get corrupted. After the first few times it happened we replaced all the RAM in my machine and but it still randomly happens.

    Model Name:Mac Pro
      Model Identifier:MacPro3,1
      Processor Name:Quad-Core Intel Xeon
      Processor Speed:2.8 GHz
      Number Of Processors:2
      Total Number Of Cores:8
      L2 Cache (per processor):12 MB
      Memory:12 GB
      Bus Speed:1.6 GHz
      Boot ROM Version:MP31.006C.B05
      SMC Version (system):1.25f4

    System Version:Mac OS X 10.5.8 (9L31a)

    No third party plugins. CS5 v12.0.4 x64.

    Participant
    December 9, 2011

    I have also been encountering the problem from time-to-time since installing CS5 EXTENDED on a brand new machine. I have a MacBook Pro, with the i7 core. I usually have PS contiunually running for days at a time. No third-party software except for wacom tablet. The corruption is completely random and frustrating. Same kind of situation, using gaussian blur, and then photoshop starts drawing blocks on my files. Sometimes it's on the actual layers themselves, and sometimes just in my layer masks. Cannot undo or revert file. Just completely corrupts it with blocks of information removed. I haven't submitted a crash report since it doesn't actually "crash" my computer, just destroys the file.

    Attached is an image. I had just applied gaussian blur on a new layer to create a drop shadow. The corruption attacked a different layer,  and cut a hole through the photo layer (It's not a white fill), You can see my drop shadow lingering through the corruption block.

    Please feel free to contact me with any additional questions, and please let me know if you come out with a patch. Due to budgetory constraints, sure when we will upgrade to 5.5 since we just bought 5 in March. I will try and post more images when this happens. Hope you can figure this out!

    November 30, 2011

    Just to add to this thread, we updated two of our retouchers to CS5.5 Photoshop about three weeks ago and so far we haven't had the filter corruption issue re-occur. I'll let it run thru the end of the year and if we still haven't seen a reoccurance, we'll update the rest of the department.

    Participant
    November 29, 2011

    Hi I am having an issue with corrupted files as well, but the cause of the problem is probably unrelated since the distortion is a little more dramatic. This is a screen shot of a .psd document....it should be an image of a building and landscape with about 10 layers (or somthing close to that). My problem didn't occur as i was working on the document, but rather after i had saved it and shut my computer down. when i turned my computer back on after a couple of days 3 of my most recent .psd documets had done the same thing.

    I am running Mac OS X 10.7.2

    2.3 GHz intel core i5

    4 GB 1333 MHz DDR3

    please help!

    Chris Cox
    Legend
    November 30, 2011

    That looks more like disk corruption, and doesn't seem to be related to this topic.

    Participant
    November 22, 2011

    I have been having the same problem!

    Participant
    September 21, 2011

    Exact same problem here on more than 5 occasions.  For what it's worth it happens on gaussian blur and surface blur.  Apple genius have resently pulled my mac pro apart testing this issue and found nothing.  They replaced my video card as a ditch effort.  Problem happened again today somewhat differently to the usual fractal pattern curruption and instead large blocks of surface blur through rt layer.

    Issue has happened on  OS X 10.6.8 and 10.7.1.  Happens randomly ~ cannot reproduce. 

    Sending system info to email stated.

    Participating Frequently
    October 4, 2011

    same thing happens to me. About to go back to CS4.

    iMac 3.1 GHz intel i5 pretty much stock. I am running a wacom tablet and the latest driver for it.

    Usually happens when running a gausian blur but has also happened when running a motion blur.

    also when going edit/stroke when trying to put a stroke on a selection I have to save before doing so. About 50% of the time applying a stroke like that will crash this version of photoshop.

    Very disappointed in this version to say the least. It has been the buggiest version I have ever used for the particular way that I work.

    Chris Cox
    Legend
    October 4, 2011

    Please read the entire thread.

    We have not been able to reproduce the GBlur corruption - it doesn't happen to everyone, and we don't have enough information from customers to figure out why it happens to some users and not others.

    And I can't find any crash reports related to stroking a selection.  Are you sure you have all the latest patches installed for Photoshop and the OS?  And have you tried disabling all third party plugins (right now, third party plugins and OS bugs account for the majority of crash reports in Photoshop).

    Participating Frequently
    August 26, 2011

    I am a freelance designer and I am also having this problem. Not only on my mac at home but also at client sites on different machines. It always seems to happen when the Guassian blur is used in conjunction with a smart layer but it doesn't always occur in every file. Once it has happened there is no way back and the file is lost. I am loosing many hours of work having to re-do things over and over again hoping that the problem won't happen this time round or doing things a longer way round to give myself the best possible chance of having a useable file. I have spoken to other freelancers who also have this issue. I really hope it can be sorted out soon as it is having a real effect on productivity.