Generate AI

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Yesterday I was still using my Photoshop just fine. But without knowing the cause, today I can't generate images from AI Gemini or Flux. I can generate images from Firefly, but it's very slow and I have to try several times to get it working. Are you experiencing the same thing? Is there maintenance going on? Or is this purely an error in the application and my device itself? Please help me.

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DeanUtian

Community Expert

Hi @mega

To clarify - are you having creating images within Photoshop using Generative Fill and from the Firefly website (https://firefly.adobe.com/image)? When you try create from the Firefly site with Gemini or Flux, do you get any message?

Have you checked how many Generative Credits you have left? A possible reason why images with certain models are not generating is that there are not enough credits available.

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megaAuthor

Participating Frequently

first i have enough credits, i have been renew my subscribtion, so i have 4000 credits. i tried in photoshop web too, and i still cannot generate image from it.

the massage in photoshop is “we have encountered an issue and cannot complete your request at this time. please try again” and the massage from photoshop web is “an error occurred during image generation: general_error”

its been 2 days, and cannot work. anyone please help me

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Peru Bob

Community Expert

Try using a different browser.

Check your firewall.

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Peru Bob

Community Expert

Try resetting the preferences.

To restore preferences quickly using a keyboard shortcut:

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

Try resetting the tools and/or preferences.

To restore preferences quickly using a keyboard shortcut:

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

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