I've been a Creative Cloud member since 2017. At the time, I subscribed to the basic photography plan which included Photoshop, Lightroom and Adobe Portfolio. I'm only getting 250 generative ai credits per month. According to the information I can find via Adobe, I should be getting 500 credits per month. If this is so, who do I contact about getting my proper allotment of credits?
According to the help article linked below, you should be getting 100 credits if you had the 20GB Photography plan and 500 credits if you had the 1TB Photography plan. Which plan did you have?
https://helpx.adobe.com/uk/creative-cloud/apps/generative-ai/generative-credits-faq.html#monthly-generative-credits
You would need to raise this question with Adobe directly, as users (quite rightly) we cannot access your account. You can go to the help centre https://helpx.adobe.com/support.html and use the chat link at the bottom of the page to chat with support.
Dave
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