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Participant
March 13, 2024
Question

Generative AI ( Photoshop 2024 ) Stopped working

  • March 13, 2024
  • 2 replies
  • 3959 views

Hi all, 

Just updated to Photoshop 2024 [ V. 25.5.1 ] and unfortunatly Generative Fill stopped working.
I've tried to look into other discussions but didnt resolve my issue. 

First it starts fine :

 

And after the loading is completed I get the followign error : 



I read queries about having to verify your age in Behance. I have logged in to Behance, but never asked me to verify my age.

We are on a Enterprise subscription. 

Whats going on Adobe ?! 

 

2 replies

Kevin Stohlmeyer
Community Expert
Community Expert
April 17, 2024

@resourceful_reporter44589 The Behance option is for individual users. All of your access and controls are managed by your IT through the Adobe Admin Console.

Kevin Stohlmeyer
Community Expert
Community Expert
April 17, 2024

@resourceful_reporter44589 have your IT confirm that they are allowing Firefly and Adobe network connections through your firewall. https://helpx.adobe.com/enterprise/kb/network-endpoints.html