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generative expand: "To use this feature, first drag the canvas to expand."

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Hello. As I try to use the new Generative Expand function, I get the following message (attached): "To use this feature, first drag the canvas to expand." I'm calling this a "bug" because 1.- it makes no sense at all "first drag the canvas to expand" what does that even mean? – and 2.- because there is no further explanation, tutorial, click here to see more", etc. I tried dragging the canvas (the way I understand that) but the nonesense message keeps popping up (please consider getting some English Major to create these pop-up messages. Software Engineers... well, only they can understand themselves.) Ideas? Guidance? Thank you in advance. A.C.

macOS

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mrabbit1993Correct answer

Participant

I was able to fix this for Photoshop 24.

When you have your crop tool selected, click the gear icon on the top tool bar. Deselect use classic mode, then the lines apear over your canvass that you can drag and it works. If you have to type in a prompt "Expand Background" works, so long as you didn't change the background layer name

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cameronl22086559

Participant

I have been using this feqature for months and now suddenly I am getting this message. I terminated PS and restarted it, updated it to the latest, even tried using the beta versio, no luck. Is this feature disabled suddenly? What happened? How come there are no responses from PS on this? Odd.

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zoelarkinphoto

Participating Frequently

Yup. We're now well into April and still, no fix for this bug. Furthermore, Generative Expand now no longer works in Photoshop Beta, NOR the the most recently updated Photoshop (mine is always up to date). How are we supposed to use this new 'feature' when it doesn't function any longer and hasn't for weeks/months?! UNACCEPTABLE.

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vaniseb94703993

Participant

So this is frustrating! But I think I figured out a work around. I THINK it needs to know how many PPI to use. So when I click on 10x8 PPI it works as at should with cropping.

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Anonymous

That was the problem! ...such a simple thing..but totally missed filling in the PPI. thank you @vaniseb94703993 !

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Georgia36319538w0c7

Participant

Same... this does not work. Following the steps including selecting the crop tool first, you can expand the canvas, click generative expand and then you get the blue box that says "To use this feature, first drag the canvas to expand". And you can go no further. Restarting, redoing, nothing fixes it. I have a brand new MacBook and updated PS. What gives???

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JMPhotos

Participant

Click on the CROP TOOL first. Then grab the side handles and expand your canvas. Now your ready to click the generative fill button.

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3DJeff

Participant

This does not work. I am doing exactly what they show in their demonstration video. I get the same error as the OP.

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nickross

Participant

You need to resize the canvas AFTER clicking on the Generative Fill button. For some reason, it can't recognise the big empty spaces if you resize the canvas first.

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Sean31522777mfnb

Participant

Just figured this out. Was having the same issue with that error message. However, when I stopped working in artboards and just opened the image I wanted to extend as it's own file in Photoshop, it worked!

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Harmony99

Participant

@keithj45977691 Thank you! This is exactly what I was doing it wrong. Your suggestion works.

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Will34444786zih8

Participant

Same for me! Anyone in PS officially can answer?

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Electric_friendship6C14

Participant

I receive the error when using the crop tool. I've never tried the resize option under resize canvas option. Still not able to to do generative fill OR the old mainstay content aware. I just get the warning.

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