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Erkie.Sak
Participant
August 24, 2026
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Generative fill

  • August 24, 2026
  • 4 svar
  • 21 visningar

Hi everyone,

I'm experiencing a very specific issue with Photoshop Generative Fill (Firefly Image 5). It constantly throws the error "The service is not responding" whenever I try to use it.

This issue started immediately after my Wi-Fi was repaired.

Important Detail / Behavior: Whenever I perform any troubleshooting step (like flushing DNS or signing out/in), Generative Fill will work ONCE for the very first prompt, but on the second attempt, it fails again with "The service is not responding".

Here is what I have already tried so far:

  • Flushed DNS cache (ipconfig /flushdns)

  • Signed out and signed back in via Creative Cloud Desktop App

  • Checked and temporarily disabled Firewall/Antivirus

  • Ensured Photoshop and Creative Cloud Desktop are fully updated

  • Inspected the hosts file to ensure no Adobe endpoints are blocked

  • Switched to Google Public DNS (8.8.8.8 / 8.8.4.4)

It seems like the initial handshake/token validation succeeds, but subsequent requests or response streams get dropped or blocked by the network/session.

Has anyone encountered this specific single-use behavior, or does anyone know which dynamic connection/WebSocket port might be getting terminated? Any help would be greatly appreciated.

System Details:

  • Photoshop Version: 27.9.1

  • OS: Windows 11

    4 svar

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    August 24, 2026

    Hi ​@Erkie.Sak 

     

    This looks like an unusual issue and may be related to a conflict with the Wi-Fi/network configuration, especially since it works correctly when connected through a mobile hotspot.

    Could you please try the following troubleshooting steps?

    • If possible, connect your computer using a wired/Ethernet connection and check whether the issue persists.
    • In Photoshop, go to Help > System Info, copy the entire System Info details, and paste them here.
    • Please test Adobe Firefly in a web browser and let us know whether the Firefly Image 5 model works correctly on the same Wi-Fi network.
    • Start your computer in Safe Mode with Networking, launch Photoshop, and check whether the issue still occurs. This can help determine whether a background application or service is causing a conflict.

     

    Please share the results of these tests with us, and we can investigate further from there.

    Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe
    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    August 24, 2026

    ​@Erkie.Sak sorry to hear that Generative Fill is not working for you. Curious, when your Wi-Fi was repaired, did you also reset your modem and router? I have cable internet, and sometimes I need to update or restart my cable wi-fi, and the router/modem; 9 out of 10 times, this does the trick. Also, try using if Ethernet works versus Wi-Fi. I know when I was testing a Beta App, my wi-fi was slow as molasses, but as soon as I changed from wi-Fi to Ethernet, my Beta apps run 10x faster! 

    m
    E
    Erkie.SakSkribent
    Participant
    August 24, 2026

    Hi ​@creative explorer , thank you for your respond, yes I did restart it, and still showing the same result,
    I was using my hotspot for a day while waiting for the technician to come fix my Wo-Fi (a rat bit the cable) the generative fill was working fine during the time until the Wi-Fi is fixed and I switch to use Wi-Fi😓

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