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bewitched_videography8509
Participant
February 5, 2026
Question

Generative Fill Bug

  • February 5, 2026
  • 1 reply
  • 31 views

Generative fill gives "The service is not responding. Please check your internet and try again" error message in Photoshop 27.3.1.

   

Photoshop version: 27.3.1.
OS: macOS Tahoe 26.2 

 

Have a background layer with a transparant hole in it that I’m trying to fill with the generative fill tool. Worked fine yesterday before the update on 27.3.0 and still works fine on 26.11.2 so it’s not my internet connection. 

 

Tried logging out of CC, clearing all caches, recent files, settings and did various restarts of CC, Photoshop and my system without result. 

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    February 5, 2026

    Hey, ​@bewitched_videography8509. Welcome to the Photoshop Community. I reviewed the account you used to log in and found two profiles, one of which has an active subscription.

    There are a few layers to this:

     

    If an IT team manages the device, ensure all the Adobe Network endpoints are whitelisted: https://adobe.ly/3STmkga


    You can also try using Photoshop Web (https://adobe.ly/3WkhVFm) on a different device & internet network to rule out a network issue. 

     

    Let me know how it goes. Thanks!

    Sameer K
    (Type '@' and type my name to mention me when you reply)

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