Generative fill - "Encountered an error message" still being experienced after alleged fix

Forum|Forum|1 year ago
February 6, 2025
3 replies
503 views

Still not fixed on 06-Feb-25 at 07:56 in UK.

Affects PS 26.3.0 (also fails in 25.12.1 and 25.0) on Win11.

I've logged out of all CC apps, uninstalled and re-installed PS 26.3.0 today but no change in result.

Windows

Correct answer Bob23799394f79s

Apparently my company coincidentally introduced a ban on all AI this week and (presumably) blocked the Adobe generative AI servers via the firewall, hence the error message. So I guess this feature is no longer available to me. 😞

Please ignore this ticket as it's essentially a red herring.

B

Bob23799394f79sAuthorCorrect answer

Inspiring

Apparently my company coincidentally introduced a ban on all AI this week and (presumably) blocked the Adobe generative AI servers via the firewall, hence the error message. So I guess this feature is no longer available to me. 😞

Please ignore this ticket as it's essentially a red herring.

B

Bob23799394f79sAuthor

Inspiring

Thanks for checking.

Yes, I'm aware of all the failure reports, I've had the problem since at least Tuesday this week.

The question is why is it working in Ireland but not England?

What am I doing wrong?

Ged_Traynor

Community Expert

@Bob23799394f79s just tested on my system, and it's working for me with Photoshop version 26.3, although there have been a lot of reported issues with it over the last couple of days

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