Participant

Answered

Generative fill error

Forum|Forum|1 year ago
September 6, 2024
4 replies
3014 views

some months ago, i used well, the gereative fill ai, but nowdays i get an error "please check the internet connection" updated ps to the latest restart

please help me

thanks

Windows

Correct answer Shivani Somayajula

Hey Danieds! Welcome to the Photoshop Community.

I'll need more details to help you. What version of Photoshop and Windows are you using?

Could you post a screenshot of the error?

Try these steps and let us know how it goes.

Launch Windows Defender from the Control Panel. Click Allow an app or feature through Windows Defender Firewall. Add Photoshop.exe and Creative Cloud.exe Click back at the top left. Click Advanced settings.

Click on Inbound Rules. Make sure that you allow on both Private and Public for Adobe Photoshop 2024 and Creative Cloud.

Click on Outbound rules. Look for "Adobe Unlicensed Pop-up". Click on it and then click Disable Rule.

Then relaunch Photoshop and try the Generative Fill again.

Thanks,

Shivani

D

DEF CONCEPTS

Participant

I get this a lot also

B

Bob23799394f79s

Inspiring

The answer identified as correct is not a solution for people who have no control over their firewall - when is Adobe going to address this?

V

victor_1836

Participating Frequently

The answer provided does not resolve the issue in a secured domain environment. Please provide the solution to correct this issue in a secured domain environment. Disabling the firewal is not a solution!

I

ivan_8852

Participant

I have the same issue. My corporate network firewall is blocking generative fill - but I am not sure which addresses and ports I should give to network administrator for the exception. I cannot use direct access to web due to policies but need to access generative fill

S

Shivani SomayajulaCorrect answer

Participating Frequently

Hey Danieds! Welcome to the Photoshop Community.

I'll need more details to help you. What version of Photoshop and Windows are you using?

Could you post a screenshot of the error?

Try these steps and let us know how it goes.

Launch Windows Defender from the Control Panel. Click Allow an app or feature through Windows Defender Firewall. Add Photoshop.exe and Creative Cloud.exe Click back at the top left. Click Advanced settings.

Click on Inbound Rules. Make sure that you allow on both Private and Public for Adobe Photoshop 2024 and Creative Cloud.

Click on Outbound rules. Look for "Adobe Unlicensed Pop-up". Click on it and then click Disable Rule.

Then relaunch Photoshop and try the Generative Fill again.

Thanks,

Shivani

D

DaniedsAuthor

Participant

ps: 25.11
win 11 Windows 11, version 23H2

i did everything, but finally this step:

Click on Outbound rules. Look for "Adobe Unlicensed Pop-up". Click on it and then click Disable Rule.

Then relaunch Photoshop and try the Generative Fill again.

solved the problem

tahnk you very much:)

V

victor_1836

Participating Frequently

This does not work in a high security environment controlled by domain policies. Try again!!!! It appears to be more of a proxy issue where generative ai attempts to hit the internet without going through the proxy. However there does not appear to be a way to configure the proxy settings for photshop generative ai. Creative Cloud uses the proxy and connects to resources no issue. WHY does generative ai not follow the same path through the proxy server???????????????

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