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April 26, 2025
Question

Generative Fill error Check your internet connection and try again - Windows11

  • April 26, 2025
  • 1 reply
  • 218 views

Hi, 
We migrate our devices W10 to W11, and after that we have an error "Please check your internet connection and try again" when try to use Generative fill.
In Windows10 Devices in the same network works fine, but all W11 still have the problem.

I followed some articles indicated to remove some inbound and outbound rules of Adobe in Windows Firewall, but didn´t work. 
Anyone have any ideas what we need to do to solve this issue?

Thank You.

Daniel

 

1 reply

Sameer K
Community Manager
Community Manager
May 13, 2025

Hey, @defaultipzyx18gn6ez. Welcome to the Photoshop Community. I'll help you figure this out. I've checked the account you've used for the community, and I could not find any active subscription. 

 

Has this started to happen recently? 

Check if Photoshop Web (https://adobe.ly/4hUptqy) or Firefly on Web (https://adobe.ly/3ERZu4k) works for you


Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)