generative fill error -something went wrong please try again-

Question

Hello pls help, my generative fill doesn't seem to be working since 2 days ago.

Only showing Error - something went wrong please try again all the time.
I've tried updating, reinstalling previous version, logging out and in adobe clouds, restarting device but nothings work, I even wait for days hoping something change but its just the same

Sameer K · Answer

Hey, @. Welcome to the Photoshop Community. I've reviewed the account you've used to log in to the community and found an active EDU subscription.

If an IT team manage the device; ensure all the Adobe Network endpoints are whitelisted: https://adobe.ly/3STmkga

You can also try using Photoshop Web (https://adobe.ly/3WkhVFm) on an different/alternate device & internet network to rule out it is a network issue.

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

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