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Participant
March 1, 2024
Question

Generative fill greyed out

  • March 1, 2024
  • 3 replies
  • 262 views

I believe this was previously beta and people had the greyed out option and some fixes were to do with age verification.

 

is this still an issue?

im in corporate env and have version 25.

works for a user but another it does not.  always greyed out.

 

no option to enter age at the website behance.

user has creative cloud installed but we block alot of the content, but generat fill does works for another.

 

ive basically run out of things to try.

 

any suggestions please?

This topic has been closed for replies.

3 replies

Kevin Stohlmeyer
Community Expert
Community Expert
March 1, 2024

Does the effected user have something selected? Can you supply screenshots and system info from the help menu?

Participant
March 1, 2024

yes always possible something being blocked but her colleague is working fine so shouldnt really be that issue

Kevin Stohlmeyer
Community Expert
Community Expert
March 1, 2024

@glamorous_sincerity00859 if you are in an enterprise managed environment - the Age restriction doesn't apply. Your IT needs to make sure they are not blocking IPs needed for Gen Fill. This doc lists the urls.

https://helpx.adobe.com/enterprise/kb/network-endpoints.html

If you still are having issues connecting - have your Admin file a ticket through the Admin console support page. They can check the deployments and settings in the console to address.