Generative Fill isn't working

Question

Generative Fill isn't working. It suddenly stopped working. It doesn't do anything. Does anyone have the same problem? I'm a paying user with unlimited credits.

raulg33668490 · Accepted Answer

@Aleke Thanks for replying and for the help. It finally started working on its own. Thank you very much. If it happens again, I'll leave a comment here. I'm running beta 26.9.

Aleke · Answer

Hi @raulg33668490, thanks so much for reaching out!

Could you share a few more details about what’s happening? What version of Photoshop are you using, and what exactly occurs when you try to use Generative Remove? Are you seeing any error messages, or does it happen no matter what prompt you use? If you’re able to share a screenshot or a short recording of the issue, that would really help us take a closer look.

As a first step, you might want to try resetting Photoshop’s preferences to restore everything to default. Just a heads-up: this will wipe any custom settings like brushes, actions, and workspaces, so be sure to back those up first.

Thanks again!

Alek

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