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Participating Frequently
May 12, 2026
Question

Generative Fill not working

  • May 12, 2026
  • 2 replies
  • 38 views

i have the non-beta, the normal photoshop., i have the same problem, the generated fill becomes gray, and i cant find where to put the age on behance

    2 replies

    J E L
    Community Expert
    Community Expert
    May 12, 2026

    @nikosc88861925, Here is an answer from @kglad in a previous thread that might be of help (it is from 2 years ago):

    If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

    Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app

    Log into Behance with your Adobe ID and enter your Date of Birth.

    If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

    Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

    Let us know if this works. Otherwise, you probably need to contact Adobe support directly to give age verification.

    Participating Frequently
    May 26, 2026

    thank you i do it but i cant find where to put my age! 

    Sameer K
    Community Manager
    Community Manager
    May 12, 2026

    Hey,​ @nikosc88861925. Welcome to the Photoshop Community. I’ve moved your response from a old thread. I’ve checked your account & your subscription has recent credit deductions, meaning Generative Fill/or any feature that consume credits have been used.

    If you’re still seeing unusual failure rates, we’ll need more information to help you figure this out.

    Please share a video of the issue and the system info from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here.

     

    Thanks!
    Sameer K

    Participating Frequently
    May 26, 2026

    hi and thank you, today it said 250/250 that reset at 26 on june, but the button remove button doesnt work, as find distractions, and is gray out the dievice generative AI 
    and i have 14900k with 4080 RTX, too many tools that in the end dont work… old days r better