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Alfred5E88
Known Participant
May 7, 2024
Question

Generative fill requires VPN

Something weird. Until yesterday it was working, today the generative fill stops with the green bar showing 100%. Even half an hour later it's still there and can't finish.

 

If I connect with a VPN, using a server in another country, for instance the Netherlands or Japan, generative fill works without problems.

    8 replies

    Conrad_C
    Community Expert
    Conrad_CCommunity Expert
    Community Expert
    May 7, 2024

    Does it help to, for example, restart the Internet connection device (modem, gateway…) to make it obtain a different IP address, in case that is what’s hanging up the connection? Are there problems with any other Adobe cloud-based services such as Creative Cloud Libraries or cloud-processed Select Subject?

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    Alfred5E88Author
    Known Participant
    May 7, 2024

    Interesting. Indeed after restarting the router generative fill works again. But what was wrong with the previous IP address I had?

     

    I don't use Adobe cloud-based services.

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