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WillC7
WillC7
Participating Frequently
February 13, 2024
Question

Generative Fill "The service is not responding. Please check your internet and try again"

  • February 13, 2024
  • 16 replies
  • 19596 views

Generative Fill was working fine all this while and last week, but for past few days, it has been a slow process (taking more than 5mins to generate results) and sometimes, I'll get the error:

"The service is not responding. Please check your internet and try again" a few times and sometimes the results appeared after 5mins or more. Any idea what's the cause here or solution?

 

-Internet is running fine

-Had tried reinstall/upgrade/downgrade PS but not much difference

-Allowed firewall access for PS

    16 replies

    Show previous replies
    B
    BilalWaheed
    Participant
    March 2, 2024

    I am currently facing similar issue where generative fill is taking forever, tried it on PC where it was running perfectly fine and now trying it on M3-Pro, but same issue. Seems like the server is taking very long to respond to request.

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      March 4, 2024

      It could be load - no telling, but wondering how large your file is?

      WillC7
      WillC7Author
      Participating Frequently
      March 2, 2024

      An update - the issue seems to auto-resolve itself for me after a couple weeks. Hence, it might be due server/network related.

        H
        horsezebrasne35517980nr0d
        Participant
        February 18, 2024

        16 feb 24 ..i'm facing the same issue. can't solved too.
        -i do all the same things as you
        ------------------------------

        -Internet is running fine

        -Had tried reinstall/upgrade/downgrade PS but not much difference

        -Allowed firewall access for PS

         

        Dan Ajinuo
        Community Expert
        Dan AjinuoCommunity Expert
        Community Expert
        February 13, 2024

        What comes to mind with this problem is a.) cache issue and b.) RAM/ROM issue. Under "edit" in the topmost option bar on Photoshop (between "file" and "view"), look for "purge" and clear your cache. As for your RAM/ROM, it might be that the generative fill feature isn't responding due to processor limitations. Try to check on your RAM/ROM capacity, clear up a little bit more space in your internal memory, or close other apps/software while using generative fill and see if it makes a difference.

        Hope this helps!

        WillC7
        WillC7Author
        Participating Frequently
        February 13, 2024

        Thanks - did the purge a few times based on some suggestions found online too, did not seem to help either. I have 32GB of RAM (and using 3080Ti if it helps) and most times, didnt notice much load. Again, this only happened recently, even checked my AI generator credits but not even maxed out yet.

        Also tried restarted router and reconnecting just to be sure it's not my ISP issue.

        9
        9fuad6
        Participant
        April 22, 2024

        Nothing is actually wrong with any of our PCs. Because it can be instantly solved by moving to a secondary wifi such as your phone's hotspot or your neighbor's wifi. But how long you can use that, that's the question. So, that's not a permanent solution at all. I have been keeping an eye on this issue since 2023 and still they don't have a perfect solution. I assume they will never declare that it is a bug from their end. 

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        February 13, 2024

        @WillC7 @NellPSmage Its your Windows Defender firewall settings - check to make sure Photoshop app is listed and allowed.

        N
        NellPSmage
        Participating Frequently
        February 13, 2024

        No , it is not . It was working just fine until recently . 

         

        Window firewall and antivirus , anti malware are the first things I checked , Photoshop ( and all of its Adobe subsequent version and variant ) are allowed .

         

        Also , as I have mentioned several times , other cloud related function such as neural filters are working just fine . ( If window is blocking network function of the app, it would have blocked the entire app , not just 1 specific cloud related feature ) 

          N
          NellPSmage
          Participating Frequently
          February 13, 2024

          I am facing the same issue as well in the last couple of days . AI generative is extremely slow and sometimes took forever and sometimes didn't end up generating anything . 

           

          I have reinstalled , reset the settings of photoshop app ( beta , updated to the latest ver ) several times. Creative cloud too has been updated , reset , ins-uninstall a few times . Nothing has changed . Reset my WI-FI and internet as well , everything is working fine except for Generative AI. 

           

          I am fairly convinced the servers my photoshop is connecting to has some issues .On the other hand , the neural filter ( cloud processing ) is fine and has no issue .

            WillC7
            WillC7Author
            Participating Frequently
            February 13, 2024

            Yes, same like mine too, everything else (eg. neural filter) seems fine except Gen Fill. Good to know similar issue faced by another.

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