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Walrus_100
Participant
March 11, 2026
Question

Generative fill 'We've encountered an issue..." error for days

  • March 11, 2026
  • 2 replies
  • 36 views

Error is attached. I’ve received this in the past but usually Adobe fixes it in a few hours. I don’t see anything about this on https://status.adobe.com/

    2 replies

    Claire H.
    Community Manager
    Claire H.Community Manager
    Community Manager
    April 1, 2026

    Hi ​@Walrus_100,  I'm just checking in to see if you are still running into this issue? If so, have you had a chance to try these basic troubleshooting steps in this article: https://adobe.ly/48dzRau? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

    Spas K.
    Community Expert
    Spas K.Community Expert
    Community Expert
    March 12, 2026

    Hey, if this is still going on - have you tried signing out and back in Creative Cloud?

    Have you been having the same issue with all prompts all of the time, or is it intermittent?

    Is it working on Photoshop Web?

    As you said, it’s usually a connection issue or a server issue on Adobe’s side. Not sure what your network configuration is, but you can try switching if possible, perhaps connecting through your phone’s mobile data to rule that out. 

    Are you on Mac or Windows? Any recent OS updates?

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