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B
bos94284054
Participant
October 18, 2017
Answered

Get more Brushes" doesn't work

  • October 18, 2017
  • 8 replies
  • 5151 views

I just installed the new Ps-version and I am thrilled about the new Brush-Panel. Unfortunately, the "get more brushes"-option doesn't seem to work. It directs me to an empty adobe-site (http://www.adobe.com/404.html) and from there my browser is promptly redirected to the adobe mainpage.

Does anyone else have the same problem? I'm using the german version of Ps by the way.

      This topic has been closed for replies.
      Correct answer RDurand

      Hello, I manage to get it to work, we are able to see the link before the 404 come so I did a screen and removed the _fr (I'm in france) I dunno If I have the right to post it here ?

      8 replies

      elton.cra
      elton.cra
      Participant
      January 6, 2023

      I have the same problem. I tried to change the browser, but it doesn't work too...

      U
      uggabugga1000
      Participant
      October 19, 2017

      when I click get more brushes i get this page

      When I click on Download I get this gibberish and NO brushes

      Any suggestions?

        SG...
        Adobe Employee
        SG...
        Adobe Employee
        October 19, 2017

        Hi,

        The Edge browser doesn't download .abr files properly. Paste the URL into another browser and download from there.

        regards,

        steve

          SG...
          Adobe Employee
          SG...
          Adobe Employee
          October 24, 2017

          Hi,

          We now have things in place so the menu command should work from non-US regions. The landing page with still be in English for now, but we will get localized pages in place as well.

          The issue with the Edge browser still stands for now sorry if that is your default browser. You will land on the expected page from Photoshop, but downloading the brush files we still not work.

          Sorry for the earlier trouble.

          regards,

          steve

          markd59507666
          markd59507666
          Participant
          October 19, 2017

          I had the same problem (living in the Netherlands)

          Change your region to United States and then try again. It worked for me.

          RDurand
          RDurandCorrect answer
          Participant
          October 19, 2017

          Hello, I manage to get it to work, we are able to see the link before the 404 come so I did a screen and removed the _fr (I'm in france) I dunno If I have the right to post it here ?

          B
          bos94284054Author
          Participant
          October 19, 2017

          Thanks for this tip! It worked for me.

          Changing the region didn't help. I tried it with several browsers (firefox, edge and chrome) but I was always redirected to the 404-page. .

          SG...
          Adobe Employee
          SG...
          Adobe Employee
          October 19, 2017

          Hi,

          I don't have any more info on when things will be fixed for those outside the US, but will update this thread when I get it. One thing I do know is that the Microsoft Edge browser doesn't handle .abr downloads so don't use that when you are able to land on the proper page.

          I also see an odd behavior using 10.13 w/Chrome as my default; the browser opens a new tab with no URL. Safari as default browser works fine. This might be my particular machine setup, too.

          regards,

          steve

          N
          Nunila
          Participant
          October 19, 2017

          I tried it using Safari but I get the same error 404.

          K
          King_Rat91
          Participant
          October 19, 2017

          Is there any way around so we can download and use the brushes? I just tried it out again and I'm still having that 404 error message.

          SG...
          Adobe Employee
          SG...
          Adobe Employee
          October 19, 2017

          Hi,

          In your default browser, try going to the lowest left on www.adobe.com and changing your region selection to 'United States'. Then invoke the 'Get More Brushes...' menu command again. That has worked for other's to stop the redirection to local geo region.

          regards,

          steve

            K
            King_Rat91
            Participant
            October 19, 2017

            Hi Steve,

            thank you for your repsonse. Sadly, this doesn't work for me it seems. Is there another sollution to solve this? Or is there a certain web adress we can go to?

            regards,

            Gilles

            davescm
            Community Expert
            davescmCommunity Expert
            Community Expert
            October 18, 2017

            Hi

            I also have trouble with the link from the UK. I have checked with Adobe and currently the "Get More Brushes" is US only. Other locales are being worked on".

            Dave

              B
              bos94284054Author
              Participant
              October 18, 2017

              Hey,

              thanks for the answer!

              I hope they will fix this soon.

              Cheers,

              Bo

              shengye
              shengye
              Participant
              October 18, 2017

              I have the same problem! I want to download Kyle’s brushes but I can not use "get more brushes" or find the brushes in Creative Cloud market.

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