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Inspiring
February 27, 2025
Question

getting action is damaged and can't open message when using droplet

  • February 27, 2025
  • 2 replies
  • 775 views

when i try to use droplet im getting action is damaged and can't open message when using droplet.

underneith of that is says the file was downloaded on an unknown date. 

it's giving me the same message no matter what drive im pulling images from.

 

 

 

2 replies

Participant
September 29, 2025

Have you found a solution to this issue? I am getting the same error when I try to use a droplet.

Sameer K
Community Manager
Community Manager
February 27, 2025

Welcome to the Photoshop Community. I'll need more specific info about this, and I'll help you figure it out. Please share the system info from Photoshop Help > System info > Copy and paste into a text document > upload and attach here. 

 

Before troubleshooting, update Photoshop to the latest version via the Creative Cloud desktop app. Have you previously used Photoshop (beta) on these machines? Was a different version of Photoshop used to create the Droplets? Droplets target the version of Photoshop that was installed most recently.

 

Could you try recreating the Action and the Droplet again using the latest version of Photoshop and checking if the issue exists? 

 

Thanks! 

Sameer K!

(Type '@' and type my name to mention me when you reply)

owenpga2Author
Inspiring
February 27, 2025

never used beta. always have pscc and lr updated. just reinstalled both. using 26.4.1 to create droplet. i only have one version of ps in my apps folder.