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jaspermaxx44
Inspiring
February 1, 2018
Answered

Getting blue screen using Photoshop

When I use photoshop 2018, I get a blue screen and my computer freezes and I have to reboot. It happens when I'm in the middle of using the program or right after I get out of photoshop. Whats going on?

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    Trevor.Dennis
    Trevor.DennisCorrect answer
    Community Expert
    February 2, 2018

    jaspermaxx44  wrote

    When I use photoshop 2018, I get a blue screen and my computer freezes and I have to reboot. It happens when I'm in the middle of using the program or right after I get out of photoshop. Whats going on?

    Is this a new build, and specifically an X299 using a Gigabyte motherboard?

    https://www.pugetsystems.com/labs/support-hardware/WHEA-UNCORRECTABLE-ERROR-on-Gigabyte-x299-and-Skylake-X-SOLVED-1042/

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    7 replies

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity ExpertCorrect answer
    Community Expert
    February 2, 2018

    jaspermaxx44  wrote

    When I use photoshop 2018, I get a blue screen and my computer freezes and I have to reboot. It happens when I'm in the middle of using the program or right after I get out of photoshop. Whats going on?

    Is this a new build, and specifically an X299 using a Gigabyte motherboard?

    https://www.pugetsystems.com/labs/support-hardware/WHEA-UNCORRECTABLE-ERROR-on-Gigabyte-x299-and-Skylake-X-SOLVED-1042/

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    jaspermaxx44Author
    Inspiring
    February 1, 2018

    not sure what you mean.

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    jaspermaxx44Author
    Inspiring
    February 1, 2018

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    Test Screen Name
    Legend
    February 1, 2018

    Well Photoshop CANNOT be to blame. That’s the rules. Could be hardware, could be system, most likely video driver.

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    jaspermaxx44Author
    Inspiring
    February 1, 2018

    I'm using windows 10, and the blue screen all ways shows a different stop code error. all my stuff is up to date.

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    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    February 1, 2018

    I thought Microsoft changed to Green screen of death in Windows 10.   Have you run hardware diagnostics and a memory stress test if you not using ECC memory.

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    JJMack
    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    February 1, 2018

    What version of windows are you using? What does the blue screen show?  Are all windows updates installed and are all you device drivers up to date????? Blue  screen crashes usually send a report to microsoft and then reboot your machine. If setup up the default way.

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    JJMack
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