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Participant
Jul 1, 2026 8:11 PM UTC
Answered

Getting errors when using AI Sharpen & DeNoise in Photoshop

Have been editing a batch of photographs today.  I have been using AI Sharpen and AI DeNoise (Topaz) without issue. I received a msg stating I was running low on credits, so I purchased a monthly sub.

 

I was able to use these functions a couple more times - but now, each time, no matter the file, I am receiving an error that reads: “We are unable to complete your request at this time. Please try again.”

 

I have closed and restarted PS and other apps, signed out of and back into my Creative Cloud acct, and tried toggling the Pref->Performance→Graphics Processor option (suggested online). 

No luck. Stuck.

 

Would greatly appreciate some guidance / assistance. Thx!  

    justlearn
    justlearnCorrect answer
    Community Expert
    Jul 16, 2026 7:44 AM UTC

    ​@DaveInDallas You can always check if the Adobe server is down or not, https://status.adobe.com this will tell you whether the problem is on Adobe’s end versus your end?

    m

    1 reply

    justlearn
    Community Expert
    justlearnCommunity ExpertCorrect answer
    Community Expert
    Jul 16, 2026 7:44 AM UTC

    ​@DaveInDallas You can always check if the Adobe server is down or not, https://status.adobe.com this will tell you whether the problem is on Adobe’s end versus your end?

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    m