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Participant
April 24, 2025
Question

gif

  • April 24, 2025
  • 2 replies
  • 165 views

nao consigo salvar gif na janela de save for web. varias tentativas no chat da assistencia, a unica coisa que conseguiram foi fazer funcionar em um usuario novo no computador, ou usar save a copy.

2 replies

Participant
April 24, 2025

Some more infos about the bug:
- When i try to save a gif on "save for web" window, Photoshop doesnt allowed me - error message form the photo! Professionals form the Adobe tried some things as - photoshop with full access to the disk, tests with another file to save the gif, cleaning all adobe files, reinstall photoshop, uninstall avast, uninstall one drive, creating a new user (this worked), and "save a copy" (worked also, but i guess there arent all the features as the "save for web" window)
- Steps:
1) Save for web (cmd alt shift s)
2) Save

3) Save

- it was expected to the file to be saved, but the error message appears

- actual result is the error message form the screenshot
- Mac sequoia 15.4.1
- Adobe Photposhop 2025

Thanks

Claire H.
Community Manager
Community Manager
April 24, 2025

Hi @barbaranudelman, welcome to the Photoshop Ecosystem forum! We need a few more details to help you better with this issue. 

  • Issue - a short description of the problem. 
  • Steps to reproduce - a numbered list of the exact steps needed to replicate the issue.
  • Expected result - what should happen after executing the last step.
  • Actual result -  what actually occurred after the previous step 
  • Adobe Photoshop version
  • Operating System - specify Windows or macOS, along with the version

Can you send your system info so we can try replicating it? You can find this by going to Help > System Info, copying and pasting it into a text file, and attaching it here. Thanks! ^CH