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Mayene29965029licg
Participant
November 18, 2023
Question

GRAPHICS PROCESSOR INCOMPATIBILITY MESSAGE

  • November 18, 2023
  • 1 reply
  • 667 views

In my photoshop 2024, after updating windows, when I open it, a message appears saying that "your graphics processor is incompatible" and it also says that "driver update recommended" and that "OpenCL is unavailable", but the video card driver is Updated to the latest version and Windows too. But the video card is being recognized normally by photoshop in the preferences/performance tab. the only problem is the message that appears when I open photoshop.

My notebook configurations are an i7 13 generation processor, 32 GB of RAM and an RTX 4050 graphics card.

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    1 reply

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    November 21, 2023

    Hi @Mayene29965029licg check your setup you have an integrated Intel GPU conflicting.

    You need to disable that card - here is how:

     https://community.adobe.com/t5/photoshop-ecosystem-discussions/set-up-gpu-for-high-performance-in-photoshop-quick-tip/td-p/13504734

     

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