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March 27, 2024
Question

Hands-on Tutorials not loading

  • March 27, 2024
  • 2 replies
  • 362 views

Photoshop v 25.6.0

Edition    Windows 11 Pro
Version    23H2
Installed on    ‎26/‎01/‎2023

OS build    22631.3374
Experience    Windows Feature Experience Pack 1000.22688.1000.0
Processor    AMD Ryzen 5 5600G with Radeon Graphics            3.90 GHz
Installed RAM    32.0 GB (31.4 GB usable)
Device ID    18BFECF0-3DB4-44DB-B020-39CDB2184F23
Product ID    00330-80135-86552-AA074
System type    64-bit operating system, x64-based processor

When I select  a tutorial from the PS home screen (fig Pshop1),  I receive the message in fig Pshop2. I expect the tutorial to open;  the tutorial does not open

Can you help?

Thank you

Gordon G Beveridge

This topic has been closed for replies.

2 replies

March 27, 2024

Ye Gods!   This community thing is amazing.  I returned to PS after posting and now it's working!

I don't know how you did it but I'm pleased you did.

GGB

PECourtejoie
Community Expert
Community Expert
March 27, 2024

Hi, are you connected to Internet?

Do you have strict firewalls?

March 27, 2024
Q1 Yes

Q2 No