Has anyone else have their generative credits stolen?

I have rarely used generative AI in the last year as I find Firefly to be subpar and won’t pay extra for the partner generative engines when I can use Gemini for free. In fact, I have never used all 250 monthly credits from my Photography plan since this feature was offered. However, I wanted to use it today and low and behold, all of my credits were gone. Contacted customer service via chat and after passing me on to at least five different agents all asking me to repeat my issue and spending over 1.5 hours on the chat call, they did not resolve my issue and basically just stopped responding to me. I provided all the proof that they requested and here I am with still 0 credits. Does anyone have a suggestion on how I can escalate this to someone who can truly help? I am beyond pissed with Adobe right now. I’ve been a subscriber for years even though my usage is at a minimum in the last year or so. Thank you for any insight.