Inspiring

Answered

Has MacOS Sonoma fixed Ventura's problem not saving print settings?

Forum|Forum|2 years ago
August 7, 2023
8 replies
8067 views

In Ventura, there's been an ongoing problem with print settings not being reliably saved. (See https://community.adobe.com/t5/photoshop-ecosystem-discussions/updated-macos-ventura-13-2-1-print-settings-not-saving/m-p/13584398)

Has anyone tried this with the Sonoma beta? (Keeping my hopes up...)

Thanks,
Russell

macOS

Correct answer Nick Bright

One workaround that we have found to be working is to create the print settings(presets) using the Preview app. Simply open any file with Preview, go to the Print menu, select the target printer, select your desired settings, incliding the printer settings and save it as a "Print Job Preset" for that printer.
Then - selecting those presets from Photoshop seems to work consistenly. The only thing to NOT do is to not try to midify the presets through Photoshop as it will ruin them - only use the Preview app.

rbanks88Author

Inspiring

Using the Preview app did not work for me, but using DXO Photolab did the trick. I did it with a trial version.

This makes printing from Photoshop feasible again, but about a year ago I started doing all my printing, including Photoshop files, from Lightroom. This avoids the problem completely. Several sources, including Andrew Rodney, have indicated that in Adobe Lightroom Classic, Print Presets (in the Print module) store Lightroom’s own print settings, and don’t use macOS’s system print settings.

tracyvalleau

Inspiring

You will find the details of why this happens and a work around here: https://valleau.art/blog/printer-presets-no-longer-working-right/

M

manuelfhp

Participating Frequently

I've oppend a BUG REPORT to adobe.

Could everybody in this thread please vote in my request here to get relevance?

https://acrobat.uservoice.com/forums/926812-acrobat-reader-for-windows-and-mac/suggestions/48243602-bug-not-saving-print-settings-in-adobe-dc-for-mac

So adobe will notice I hope some day.....

Thanks for your help

NB, colourmanagement

Community Expert

@manuelfhp it looks like this is an Apple issue according to the research and testing done by @tracyvalleau and described in this thread - sadly it also seems, going by comments here, like the make presets in "Preview" app [and use in Photoshop] has stopped working with macOS Sonoma

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management
Help others by clicking "Correct Answer" if the question is answered.
Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

NB, colourmanagement

Community Expert

Sadly this is still happening in Sequioa, but now it's worse because setting then closing the print settings window then reopening to check shows that almost always it has reverted to defaults.
I did a ton of testing today at a client site and we could not find a waorkaroind to make the print settings such as media type and resolution etc stick.

Neil Barstow colourmanagement specialist

tracyvalleau

Inspiring

For at least two years, user-created printer presets fail to load back the same settings they supposedly saved. Thousand of people affected. Presets by Preview, Photoshop, PrintTool and more affected. I discovered why a couple of days ago:

user custom presets are added to a given printer.plist (such as "com.apple.print.custompresets.forprinter.SC_P6000.plist" in ~/Library/Preferencs.

The each show up as a dictionary using the user-supplied name. In that individual setting is another dictionary named "com.apple.print.preset.settings" which ***should*** have about 90 key/string values, which are apparently printer settings.

In the failing presets by Presets by Preview, Photoshop, PrintTool, however that "com.apple.print.preset.settings" dictionary has ***less than 10*** key/strings.

Obviously, the loss of 80% of the needed data is causing the problem.

However, DxO Photolab creates new user presets which have the full compliment of 90-ish entries in the dictionary, and presets created in Photolab load perfectly in Preview, Photoshop, PrintTool and work fine.

________________________________________________________________________

I cannot fix this since I don't have access to the source code, but I'd sure like to know how, so I can share it with Adobe, Apple, et all, and get this problem fixed for users.

My coding years are behind me (all 45 of them) but I'm still an Apple Developer, so I went in and glanced through the docs trying to figure out what DxO is doing that Apple/Adobe are not.

Now I'm speculating here, but it appears to me that the process of programmatically creating a user preset *begins by querying the system and getting a record of all the current printer settings* ie:

NSPrintInfo : NSObject and
var deviceDescription: [NSDeviceDescriptionKey : Any] , a dictionary of keys and values that describe the device.

I'm guessing that from there, the fields in the deviceDescription are altered by adding / altering the field with the user's input, placed into the "com.apple.print.preset.settings" and then the whole thing is saved back out as a preset in the printer plist.

Or something similar to that process. (Again, I'm speculating).

If that's close, then why are some devs getting the full list, while most of them are getting 1/10 of it? Is the query for info (whatever call that is) configurable? Meaning can you ask for ALL the data, or some subset of it? (I'd think if it was an Apple/Xcode issue, the it would affect ALL publishers, and DxO would be affected by it too... so that's not it.)

It is possible that no such call is made at all, and the failing presets (with only 10-ish entries) are only saving the changes (when apparently that does provide sufficient information when it's read back in?)

Bottom line: why is DxO getting all the data it needs and Preview/Photoshop are not?

(I have a screenshot of this here: [https://valleau.art/blog/printer-presets-no-longer-working-right/])

anyone care to help?

M

manuelfhp

Participating Frequently

Hello,

For me is crystal clear that is Adobe’s fault.

I downgrade my Adobe reader and it works perfectly.

Now the print setting is saved with success.

I’m using MacOS Sonoma 14.0

This is the steps to perform a clean remove and reinstall

1) Download , install and run this tool from Adobe to remove Adobe reader:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/AcroCleanerMac.dmg

2) Also is better to remove old preferences to avoid cache

From command line in you terminal app (Applications > Utilities > Terminal) execute:

# cd ~/Library/Preferences

# rm -fr com.adobe.*

3) Download the old version

https://get.adobe.com/br/reader/otherversions/

Mac OS 10.14

Reader 2022.001.20112 for Mac

That's it ....now the printer save setting problem is gone...

BUT....the problem is time to time adobe updates by itself and the problem comes again.

I’m looking how to avoid this auto update since there is no option to disable automatic updates until Adobe wake up and fix this problem....

Regards

Manuel Pardo

T

thomasp52746878

Participant

A a photographer, I rely on printing for my living. Why is this still an issue almost 2 years later. I've actually had my complaints about it deleted by certain moderators. Lightroom, Photoshop, anything adobe seems to have a problem saving presets for printers so you can't make them print correctly without having a preset becasuse as always, if its not a preset, when you go to print, it completely resets to default configuration. You can find people screaming all over the internet and offering up wild hairbrained fixes to the problem that work for some and not for others. Why isn't this getting solved. Is Apple and Adobe trying to push people to use PCs?

M

manuelfhp

Participating Frequently

I had the same problem.
I've removed and installed an older adobe reader version before the last update...now is respecting and saving properly printer setting.

NB, colourmanagement

Community Expert

@manuelfhp That’s interesting, I had thought it was a MacOS issue. With the only workaround being to make and save printer settings in the Apple Preview app

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management
Help others by clicking "Correct Answer" if the question is answered.
Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

I

Indyboosler

Known Participant

Interesting as in the last two months presets in Ventura have started working nomrally. Unfortunately as what usually happens when a new OS comes out, the old one gets REALLY buggy. I'm sick of dealing with all the new bugs in Ventura but I'm afraid to upgrade to Sonoma.

mdemar22

Participating Frequently

Hey there,

Curious what version of Ventura you're on if you're mentioning the last two months presets working? Did you upgrade or did it just seem to randomly work with what ou were using before?

I

Indyboosler

Known Participant

Whatever the latest version is. I'm pretty good about running the upates. I just ran an update the other day and it's still working. I'm really afraid to upgrade the OS but I'm getting all 'it's time to change the OS bugginess' that happens when the new OS comes out.

Nick BrightCorrect answer

Participant

One workaround that we have found to be working is to create the print settings(presets) using the Preview app. Simply open any file with Preview, go to the Print menu, select the target printer, select your desired settings, incliding the printer settings and save it as a "Print Job Preset" for that printer.
Then - selecting those presets from Photoshop seems to work consistenly. The only thing to NOT do is to not try to midify the presets through Photoshop as it will ruin them - only use the Preview app.

rbanks88Author

Inspiring

Giving it a try today. So far, it looks good. Thanks!

Kevin Stohlmeyer

Community Expert

Hi Russell - unfortunately no, Apple did not fix this issue.

rbanks88Author

Inspiring

Thanks for checking, Kevin. I wonder how professinal print labs are handling this? Using Windows?

Kevin Stohlmeyer

Community Expert

Most pro RIP systems are natively on Windows PCs and they are not printing using the OS interfaces. They would have something like Fiery or another management queue for their printing.

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