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Updated MacOS (Ventura 13.2.1) - Print settings not saving

Community Beginner ,
Feb 16, 2023 Feb 16, 2023

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Hello

 

My Mac updated this morning to Ventura 13.2.1. 

I currently have the latest Photoshop version installed, 24.1.1.

 

I am experiencing a infuriating problem when printing. The media type reverts back to 'Platinum Paper' every single time, despite me choosing 'Lustre' and then saving as Print preset. I change to the settings I want, click save, then go back into the settings before I have even printed and they are reverted back to 'Platinum Paper'. Absolutely infuriating. I'm pretty sure even the media size settings aren't saving either.

 

Got my MacBook out instead to print on. This still has Ventura 13.1 installed on it, and Photoshop 24.1.1 on it, and seems to be working as it should, whereby the print settings allow me to select the media type without reverting to Photo Pro Platinum Paper. So I am guessing this must be an issue relating to the latest Ventura 13.1.2 update?

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correct answers 1 Correct answer

LEGEND , Feb 16, 2023 Feb 16, 2023

This is an OS (not Adobe) issue, many settings (in the print driver dialog) for some reason, are not sticky with Ventura. I've seen this too. Even making presets in my Epson driver doesn't always work. 

Color Settings should be grayed out when using Application (Photoshop) Manages Color. Been this way for years. That too isn't always sticky which will ruin a print if not using this mode. Again, this is Apple's doing. Ventura with printing (and System Preferences) is a GUI mess. 

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Community Beginner ,
Feb 16, 2023 Feb 16, 2023

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Update: This is also now happening on the MacBook. Printed absolutely fine with the desired settings first off, and now every other time it is reverting back to Platinum settings and Colour Matching is 'greyed out' too. Is this a problem with the new Photoshop update?

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LEGEND ,
Feb 16, 2023 Feb 16, 2023

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This is an OS (not Adobe) issue, many settings (in the print driver dialog) for some reason, are not sticky with Ventura. I've seen this too. Even making presets in my Epson driver doesn't always work. 

Color Settings should be grayed out when using Application (Photoshop) Manages Color. Been this way for years. That too isn't always sticky which will ruin a print if not using this mode. Again, this is Apple's doing. Ventura with printing (and System Preferences) is a GUI mess. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Feb 16, 2023 Feb 16, 2023

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Thanks for the info. Reassuring to know it is most likely to be to do with the OS update.

 

Do you think the solution would be to try and revert back to the previous OS?

 

I run a business making prints and need presets with correct colour profiles and paper settings on a daily basis. I've wasted a hell of a lot of paper and ink today with the settings not sticking to how I wanted them to be!

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LEGEND ,
Feb 16, 2023 Feb 16, 2023

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The previous OS was fine. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Expert ,
Feb 16, 2023 Feb 16, 2023

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@Turf Football Art as Digitaldog correctly writes the previous OS was fine, but good luck trying to revert then OS with a mac. 

Unless you have a Time Machine backup - then you'd wipe the HD, install the older macOS version and then "migrate" from the Time machine. However, I've never done this to a previous version. I'd be calling apple "call back" free support if I were you. They are pretty good.

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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Explorer ,
Dec 18, 2023 Dec 18, 2023

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I dont believe this is absolutely true, because as indicated in further posts, if you edit the preset in the Preview App and save it then select it in preset dialogue in Photoshop/lightroom the preset is applied as it should be, weirdly if you check say the print options in the dialogue, the first time you check they are ok, but if you do it again the dialogue shows the default settings and this doesnt happen if you do it in the same print dialogue box while in the Preview App.. It appears it is only if you edit the preset via the dialogue IF you launch it from Photoshop/Lightroom. It needs to be fixed.

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Explorer ,
Dec 19, 2023 Dec 19, 2023

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Ok after contacting Adobe support, they had me reset the settings file for Photoshop and for Photoshop (Beta) and this fixed the issue. So not an OS issue, there's something in the settings file thats causing the problem and recreating it seems to fix it.

 

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Community Beginner ,
Feb 24, 2024 Feb 24, 2024

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Hi Garinta, do you remember what you did? I'm having this same problem and so are tooons of other people. 

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Explorer ,
Feb 24, 2024 Feb 24, 2024

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LATEST

Ok as I remember I had to shutdown photoshop, deleterename the settings folder. It is located in Users/[user name]/Library/Preferences/

then restart photoshop so it recreated the settings folder. 
Adobe Photoshop [version] Settings . I saved the old folder in case it went wrong by renaming it with _old as below

 

Hope this helps

 

Screenshot 2024-02-25 at 3.19.02 pm.png

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