Updated MacOS (Ventura 13.2.1) - Print settings not saving

[Turf Football Art]

Hello

My Mac updated this morning to Ventura 13.2.1. 

I currently have the latest Photoshop version installed, 24.1.1.

I am experiencing a infuriating problem when printing. The media type reverts back to 'Platinum Paper' every single time, despite me choosing 'Lustre' and then saving as Print preset. I change to the settings I want, click save, then go back into the settings before I have even printed and they are reverted back to 'Platinum Paper'. Absolutely infuriating. I'm pretty sure even the media size settings aren't saving either.

Got my MacBook out instead to print on. This still has Ventura 13.1 installed on it, and Photoshop 24.1.1 on it, and seems to be working as it should, whereby the print settings allow me to select the media type without reverting to Photo Pro Platinum Paper. So I am guessing this must be an issue relating to the latest Ventura 13.1.2 update?

[Turf Football Art]

Update: This is also now happening on the MacBook. Printed absolutely fine with the desired settings first off, and now every other time it is reverting back to Platinum settings and Colour Matching is 'greyed out' too. Is this a problem with the new Photoshop update?

[TheDigitalDog · Accepted solution]

This is an OS (not Adobe) issue, many settings (in the print driver dialog) for some reason, are not sticky with Ventura. I've seen this too. Even making presets in my Epson driver doesn't always work. 

Color Settings should be grayed out when using Application (Photoshop) Manages Color. Been this way for years. That too isn't always sticky which will ruin a print if not using this mode. Again, this is Apple's doing. Ventura with printing (and System Preferences) is a GUI mess. 

[Turf Football Art]

Thanks for the info. Reassuring to know it is most likely to be to do with the OS update.

Do you think the solution would be to try and revert back to the previous OS?

I run a business making prints and need presets with correct colour profiles and paper settings on a daily basis. I've wasted a hell of a lot of paper and ink today with the settings not sticking to how I wanted them to be!

[TheDigitalDog]

The previous OS was fine. 

[NB, colourmanagement]

@Turf Football Art as Digitaldog correctly writes the previous OS was fine, but good luck trying to revert then OS with a mac. 

Unless you have a Time Machine backup - then you'd wipe the HD, install the older macOS version and then "migrate" from the Time machine. However, I've never done this to a previous version. I'd be calling apple "call back" free support if I were you. They are pretty good.

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

[Garinta]

I dont believe this is absolutely true, because as indicated in further posts, if you edit the preset in the Preview App and save it then select it in preset dialogue in Photoshop/lightroom the preset is applied as it should be, weirdly if you check say the print options in the dialogue, the first time you check they are ok, but if you do it again the dialogue shows the default settings and this doesnt happen if you do it in the same print dialogue box while in the Preview App.. It appears it is only if you edit the preset via the dialogue IF you launch it from Photoshop/Lightroom. It needs to be fixed.

[Garinta]

Ok after contacting Adobe support, they had me reset the settings file for Photoshop and for Photoshop (Beta) and this fixed the issue. So not an OS issue, there's something in the settings file thats causing the problem and recreating it seems to fix it.

[derek.o]

Hi Garinta, do you remember what you did? I'm having this same problem and so are tooons of other people. 

[Garinta]

Ok as I remember I had to shutdown photoshop, deleterename the settings folder. It is located in Users/[user name]/Library/Preferences/

then restart photoshop so it recreated the settings folder. 
Adobe Photoshop [version] Settings . I saved the old folder in case it went wrong by renaming it with _old as below

Hope this helps

[CPlum]

After the Ventura upgrade, I couldn't print from photoshop either so I went online and got one solution that works, to a degree, but I always have to go back to the photoshop file to make any adjustments to color, etc. Here are some instructions from Colin Smith, at least I can get my files to print:  open the file in Photoshop. Select File > Save As > Choose Photoshop PDF from the drop-down menu next to Format > Click Save > In the Options box, uncheck Preserve Photoshop Editing Capabilities to reduce the file size > Click Save PDF then print the PDF.

[NB, colourmanagement]

@CPlum "After the Ventura upgrade, I couldn't print from Photoshop either"

Do you mean that you could not print at all, it was not possible to make any print from Photoshop? I have Ventura installed and have noticed no problems printing. 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google "neil barstow colourmanagement" for lots of free articles on colour management
Help others by clicking "Correct Answer" if the question is answered.
Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

[CPlum]

Right, I could not print from Photoshop. I've been working in it for more
years than I care to remember so I know what I'm doing.

I haven't checked back to see if they've found and eliminated the "bug" or
whatever it was that created that problem so I'll try it again.
1. Turned off the Epson printer then restarted it to clear its memory.
2. Opened a file to print.
3. Silence.... no print.
4. On the small screen that says "Ready" (to print) I tried pressing the
down arrow on the screen hoping magic would happen. The paper came through
but was blank.

What version of Ventura are you using? I've read that others are having
this problem as well, I hope someone finds an answer soon.

Thanks,
Cherie

[NB, colourmanagement]

@CPlum Can I presume that you've removed the printer in settings/ printers & scanners and re-added it? Also that you're not selecting "Airprint" next to "use"? 

You may like to re-install the printer drivers (downloaded direct from Epson) to check if that makes a difference?

Have you tried the basic Photoshop print reset:

[Simple reset: hold the space bar when you open the print window. It resets the print dialogs]

Next try this:

On MAC, reset printing system:
On your Mac, choose Apple menu System Preferences, then click Printers & Scanners
Press and hold the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
After you reset the printing system, the list of printers in Printers & Scanners preferences is empty.
Reinstall the print driver, only from the manufacturer, not Apple.

Also take a look at the following article and check if that helps: 
https://helpx.adobe.com/photoshop/using/printing-color-management-photoshop1.html

Here is some general Adobe [Mac and Win] info on printing problems,
https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

- - - - - - - -
If that doesn’t help -
Here is some troubleshooting advice:
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

[NB, colourmanagement]

@CPlum "What version of Ventura are you using? I've read that others are having
this problem as well, I hope someone finds an answer soon."

I have Ventura 13.5 (22G74), prints fine to an Epson, I just checked

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google "neil barstow colourmanagement" for lots of free articles on colour management
Help others by clicking "Correct Answer" if the question is answered.
Found the answer elsewhere? Share it here. "Upvote" is for useful posts.