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Aug 20, 2026 12:02 PM UTC
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Hello. As soon as I open photoshop, version37.9.1, even without opening a particular photo, the following message is displayed: "A required view could not be created, because the definition file is missing or corrupted". What to do?

Hello. As soon as I open photoshop, version37.9.1, even without opening a particular photo, the following message is displayed: "A required view could not be created, because the definition file is missing or corrupted". What to do? Merci.

    Peru Bob
    Peru BobCorrect answer
    Community Expert
    Aug 20, 2026 3:08 PM UTC

    Try resetting the tools and/or preferences.

    To restore preferences quickly using a keyboard shortcut:

    Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

     

    Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

     

    https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    Aug 20, 2026 3:08 PM UTC

    Try resetting the tools and/or preferences.

    To restore preferences quickly using a keyboard shortcut:

    Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

     

    Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

     

    https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

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    kglad
    Community Expert
    Community Expert
    Aug 20, 2026 12:06 PM UTC

    you mean ps 27.9.1?

     

    and copy and paste a screenshot of the error message into a reply here.

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