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JoeHartley
Participant
April 8, 2026
Question

Help Page opens in browser when opening a file in Photoshop

  • April 8, 2026
  • 1 reply
  • 24 views

I’m experiencing a weird, ongoing issue.

Intermittently, when I open up a PSD file in Photoshop, a separated ‘Help article’ window on the Adobe website opens in my browser (in the latest case: https://helpx.adobe.com/photoshop/desktop/text-typography/get-started-with-text/add-text.html#update-text-layer)

I’m certain it’s not a mis-click, and it’s been happening for a number of months. It’s usually when I first open photoshop, and choose an existing file from the Home/history screen.

I found an article about it possibly being a Registry Issue, but that seems like a slightly different issue, and is within Acrobat, rather than Photoshop.

Useful details:

  • Windows 11
  • Photoshop on latest version
  • Issue intermittent (i.e. doesn’t happen every time). I haven’t discerned a specific pattern.
  • I can’t recall if it’s this same help article each time, sadly.

Any help appreciated!

    1 reply

    Sameer K
    Community Manager
    Community Manager
    April 8, 2026

    Hey, ​@JoeHartley. Welcome to the Photoshop Community. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

    Here goes, please make sure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

    • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

    • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe

    • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2026 > Rename > Adobe Photoshop 2026. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)

    • Restart the computer.

    These changes will provide a fresh start to Photoshop, much like a new installation.

     

    Let me know how it goes.

    Thanks!

    Sameer K

    (Type '@' and type my name to mention me when you reply)

    JoeHartley
    Participant
    April 8, 2026

    Thanks, ​@Sameer K!

    I’m hesitant to start completely fresh, so I’d prefer to get to the bottom of this specific issue, rather than reset all of my preferences :-)

    I’ve attached the system info you requested.

    Thanks for your help!